Aftersales & Customer Solutions Specialist

Jobwise Ltd; Leigh; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

24 days holiday + bank holidays

Early finish every other Friday

Healthcare plan

Free parking

Regular staff rewards

Job summary

Jobwise Ltd in Leigh is seeking an Aftersales Administrator to take ownership of customer issues and provide a professional, solutions-focused service within a friendly team.

You will investigate and resolve customer enquiries by phone and email, liaise with internal departments and suppliers, and drive improvements to service standards. The role offers a starting salary of £27,000, rising to £28,000 after 6 months, plus generous holiday and benefits.

Qualifications

• Previous experience in a business-to-business customer service, aftersales or complaints handling role
• Good working knowledge of Word, Excel and email
• The ability to manage competing priorities and work efficiently under pressure

Responsibilities

• Handling customer complaints and aftersales enquiries by telephone and email
• Investigating customer issues, including more complex or long-standing problems
• Liaising with internal departments, suppliers and couriers to find solutions
• Dealing with invoice queries and credit note requests
• Taking ownership of problems and keeping customers updated
• Identifying ways to improve customer service procedures and standards

Skills

Word

Excel

Email

Customer service

Prioritisation

Job description

Jobwise Ltd in Leigh is seeking an Aftersales Administrator to take ownership of customer issues and provide a professional, solutions-focused service within a friendly team.

You will investigate and resolve customer enquiries by phone and email, liaise with internal departments and suppliers, and drive improvements to service standards. The role offers a starting salary of £27,000, rising to £28,000 after 6 months, plus generous holiday and benefits.