Aftersales Administrator

Jobwise Ltd; Lancashire; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Healthcare plan

Free parking

Regular staff rewards

Regular social events

Staff discount

Job summary

Jobwise Ltd in Leigh is seeking an Aftersales Administrator to investigate and resolve customer issues, providing a helpful and professional service as part of a small team.

The role offers a starting salary of 27,000 rising to 28,000 after six months, 24 days holiday plus bank holidays, early finishes every other Friday, free parking and a range of benefits.

Qualifications

• Previous experience in a business-to-business customer service, aftersales or complaints handling role
• Good working knowledge of Word, Excel and email
• The ability to manage competing priorities and work efficiently under pressure

Responsibilities

• Handling customer complaints and aftersales enquiries by telephone and email
• Investigating customer issues, including more complex or long-standing problems
• Liaising with internal departments, suppliers and couriers to find solutions
• Dealing with invoice queries and credit note requests
• Taking ownership of problems and keeping customers updated
• Identifying ways to improve customer service procedures and standards

Skills

B2B customer service

Complaint handling

Microsoft Word/Excel

Email communication

Job description

Would you enjoy taking ownership of customer issues, investigating problems and finding solutions that make a real difference? This could be a great opportunity to join a successful, well-established business in a varied Aftersales Administrator role, where customer service really matters and you'll be part of a friendly, supportive team.

Along with a 27,000 starting salary, rising to 28,000 after 6 months, you'll benefit from 24 days holiday plus bank holidays, increasing to 25 days plus bank holidays including your birthday, an early finish every other Friday and free parking. There's also a great range of additional benefits, regular staff rewards and social events, and opportunities to develop your career.

What will you be doing as Aftersales Administrator?

Working as part of a small team, you'll take responsibility for investigating and resolving customer issues, providing a helpful and professional service throughout. It's a role where you'll need to get to the bottom of problems, work with different departments and make sure customers receive the right outcome. Your responsibilities will include:

• Handling customer complaints and aftersales enquiries by telephone and email
• Investigating customer issues, including more complex or long-standing problems
• Liaising with internal departments, suppliers and couriers to find solutions
• Dealing with invoice queries and credit note requests
• Taking ownership of problems and keeping customers updated
• Identifying ways to improve customer service procedures and standards

What's in it for you?

• A 27,000 starting salary, rising to 28,000 after 6 months
• 24 days holiday plus bank holidays, increasing to 25 days plus bank holidays including your birthday
• An early finish every other Friday
• Healthcare plan
• Free parking
• Regular staff rewards, treats and incentives
• Regular social events
• Staff discount and referral bonus
• Employee assistance programme
• Long service awards
• Access to employee discount hub
• Electric car salary sacrifice scheme
• Cycle to work scheme
• Opportunities for career development
• A friendly, supportive working environment with a genuine family feel

Why would you join this company?

This is a successful and well-established business with a strong reputation in its sector. Despite its size and continued success, it has retained a friendly, personal approach where people work closely together and genuinely look out for one another.

You will be joining a supportive team where your contribution is valued, with regular rewards, social events and plenty of opportunities to develop. It's an environment where people take pride in what they do and are encouraged to build a long-term career.

What we're looking for

Whats essential

• Previous experience in a business-to-business customer service, aftersales or complaints handling role
• Good working knowledge of Word, Excel and email
• The ability to manage competing priorities and work efficiently under pressure

What's helpful but not essential

• Experience investigating and resolving customer issues

What's important to the employer?

We're looking for someone who genuinely enjoys helping customers and takes pride in resolving problems rather than simply passing them on.

You're ideally someone who is patient, thorough and confident dealing with difficult situations, with the ability to stay calm under pressure, investigate issues properly and see things through to a satisfactory conclusion.

The Essentials

• Salary: 27,000, rising to 28,000 after 6 months
• Hours: Monday-Friday, 9.00am-5.30pm (1-hour lunch)
• Location: Leigh
• Job Type: Permanent