Customer Claims Specialist – Growth & Benefits

Jobwise Ltd; Lancashire; Sur place; GBP 24 000 - 30 000; Plein temps

Avantages offerts par ce poste

23 days holiday increasing with length

Private healthcare after 1 year

Pension scheme

Life insurance

Bonus scheme

Perkbox rewards scheme

Free on-site parking

Wellbeing programme

Career development opportunities

Résumé du poste

Jobwise Ltd in Blackburn is seeking a Customer Claims Handler to be the primary contact for clients, handling enquiries and guiding claims from start to finish with a professional, helpful approach.

You will manage calls, emails and records, ensuring accurate case management while delivering a high-quality service. The role offers a £27,000 salary, 23 days' holiday (30 with service), private healthcare after one year and pension benefits.

Qualifications

• Previous telephone-based customer service experience.
• Strong written and verbal communication.
• Comfort with IT systems and accurate record-keeping.
• Ability to handle difficult conversations with customers.

Responsabilités

• Handle inbound and outbound calls and emails.
• Progress and manage client claims through journey.
• Provide clear information and resolve queries.
• Maintain accurate client records in case management systems.
• Escalate issues when appropriate.

Connaissances

Telephone-based customer service

Communication skills

Written and verbal communication

General IT skills

Record keeping

Organization

Handling difficult conversations

Accuracy

Description du poste

Jobwise Ltd in Blackburn is seeking a Customer Claims Handler to be the primary contact for clients, handling enquiries and guiding claims from start to finish with a professional, helpful approach.

You will manage calls, emails and records, ensuring accurate case management while delivering a high-quality service. The role offers a £27,000 salary, 23 days' holiday (30 with service), private healthcare after one year and pension benefits.