Aftersales Coordinator

Confidential; England; Hybrid; GBP 20,000 - 33,000; Full time

Benefits offered by this job

8% pension contribution

Private healthcare

25 days holiday plus bank holidays

Flexitime across a 37.5 hour week

Friday from home 8:30–12:30

Job summary

Confidential in Poole is seeking an Aftersales Coordinator to be the go-to technical and commercial expert for replacement pumps and spare parts worldwide. You’ll build quotes, spot opportunities, and support customers across the globe.

In this hybrid role you’ll enjoy flexitime, a Friday from home half-day, 8% pension, private healthcare and 25 days plus bank holidays while developing specialist product knowledge within a global engineering business.

Qualifications

• At least 3 years in an administration/sales environment, ideally technical or B2B, with a service-minded approach.
• An engineering-focused education: Degree, HNC or HND.
• Confidence negotiating price, delivery times and commercial terms.
• Experience using SAP, Jeeves or Intelliquip would be an advantage, alongside strong Microsoft Office skills.
• A proactive, accurate approach with a genuine hunter mentality.

Responsibilities

• Preparing commercial and technical quotations for replacement pumps and spare parts for agents and direct customers.
• Negotiating scope, pricing, discounts, payment terms and Incoterms independently.
• Following up quotations proactively to increase the hit rate, spotting opportunities to add parts and field service.
• Providing front line technical support to customers, agents and suppliers.
• Reviewing contracts and orders against quotations, making sure the supply chain is clear on certification, packaging and non-standard terms.
• Processing quotes and orders in SAP and Jeeves, and supplying pricing and market data for monthly reporting.

Skills

Negotiation

Customer service

Attention to detail

B2B sales

Education

Engineering degree or equivalent (Degree/HNC/HND)

Tools

SAP

Jeeves

Intelliquip

Microsoft Office

Job description

Aftersales Coordinator - Poole - up to £33,000 per annum

Up to £33,000 with flexitime and a half day Friday from home, this Aftersales Coordinator role in Poole offers proper balance. You'll be the go-to technical and commercial expert for customers sourcing replacement products and spare parts worldwide. Every quote you build and every opportunity you spot feeds directly into the growth of a global engineering business.

As an Internal Sales Engineer, you will benefit from:

• Flexitime across a 37.5 hour week
• Fridays working from home, 8:30am to 12:30pm
• 8% pension contribution
• Private healthcare
• 25 days holiday plus bank holidays
• Specialist technical products to build real expertise in

As an Aftersales Coordinator, your responsibilities will include:

• Preparing commercial and technical quotations for replacement pumps and spare parts for agents and direct customers
• Negotiating scope, pricing, discounts, payment terms and Incoterms independently
• Following up quotations proactively to increase the hit rate, spotting opportunities to add parts and field service
• Providing front line technical support to customers, agents and suppliers
• Reviewing contracts and orders against quotations, making sure the supply chain is clear on certification, packaging and non-standard terms
• Processing quotes and orders in SAP and Jeeves, and supplying pricing and market data for monthly reporting

As an Aftersales Coordinator, your experience will include:

• At least 3 years in a administration/sales environment, ideally technical or B2 B, with a service-minded approach
• An interest, Degree, HNC or HND in an engineering
• Confidence negotiating price, delivery times and commercial terms
• Experience using SAP, Jeeves or Intelliquip would be an advantage, alongside strong Microsoft Office skills
• A proactive, accurate approach with a genuine hunter mentality

If you want a role where your technical knowledge and commercial instinct both get put to work, this Aftersales Coordinator position could be your next move.

While Rubicon uses AI to help speed up processes across the business, every application is reviewed by a human to ensure the right decision is made.