Aftersales Advisors

Allen Motor Group; Nuneaton; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Holiday allowance

Discounts on MOTs & services

Life assurance

Refer a friend scheme

Training & progression

Job summary

Allen Motor Group in Nuneaton is hiring an Aftersales Advisor to join our Ford dealership. You will use your exceptional customer experience skills to keep customers informed and guided on their vehicle servicing and questions.

The role is full-time and permanent, with a 46.33-hour week (Mon-Fri and 1 in 3 Saturdays). A £30,000 basic salary plus an OTE of £33,500 is offered, reporting to the Aftersales Manager.

Qualifications

• Excellent organisational and administrative skills.
• A full UK driving licence is required.
• Great attention to detail.
• Background in customer service would be highly advantageous.
• Experience using computer software systems.

Responsibilities

• Update customers on their vehicle status and potential work.
• Book vehicles into the workshop.
• Ensure recorded information is accurate and stored correctly.
• Achieve performance targets by upselling products.
• Ensure adherence to GDPR guidelines.

Skills

Excellent organisational skills

Full UK driving licence

Attention to detail

Customer service experience

Computer software experience

Job description

Allen Motor Group are currently looking to employ an Aftersales Advisor to join our Ford dealership in Nuneaton. Using your fantastic customer experience skills, you will keep the customer informed and consultant on their vehicles serving, answering any questions or queries they may have.

Key tasks and activities:

• Updating customers on their vehicle and any potential work that needs to be done
• Ensuring all recorded information is accurate and stored correctly
• Booking vehicles into the workshop
• Achieving set performance targets by upselling products
• Ensuring adherence to all GDPR guidelines

But don't just take our word for it, see what Ash, one of our Aftersales Advisors has to say about the job! -

This position is offered on a Full-time permanent basis, 46.33 hour working week Monday - Friday & 1 in 3 Saturday's, £30,000 basic salary and an OTE of £33,500 reporting to the Aftersales Manager.

Required skills:

• Excellent organisational and administrative skills
• A full UK driving licence
• Great attention to detail
• A background in customer service would be highly advantageous
• Experience using computer software systems

Benefits:

• 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
• Fantastic discounts on MOT's, services and parts
• Life assurance benefit, at no cost to yourself
• £1,000 refer a friend scheme
• Full training and support to develop and progress your career with Allen Motor Group

At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters.

Allen Motor Group was formed in recent years by Allen Ford Ltd's acquisition of Essex Auto Group, Slough Motor Company and Delgarth Motor Group. Our network of over 35 locations stretches across the south of England from Bath in the west, through the Midlands, Berkshire and London, to Kent and Essex.

We proudly sell and service Ford, KIA, KIA PBV, Maxus, OMODA, Jaecoo and Chery