Aftersales Advisor - Customer Care & Career Growth

Allen Ford

Nuneaton

Hybrid

GBP 27,000 - 33,000

Full time

12 days ago
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Benefits offered by this job

30 days holiday
Discounts on MOTs/services/parts
Life assurance
Refer a friend
Training and development

Job summary

Allen Motor Group in Nuneaton is seeking an Aftersales Advisor at our Ford dealership. You will keep customers informed about vehicle servicing, bookings, and queries, and ensure data is accurately recorded.

This full-time, permanent role offers a 46.33 hour week, a £30,000 basic salary with an OTE of £33,500, and reporting to the Aftersales Manager. Training and progression opportunities are provided.

Qualifications

  • Excellent organisational and administrative skills.
  • A full UK driving licence.
  • Great attention to detail.
  • A background in customer service would be highly advantageous.
  • Experience using computer software systems.

Responsibilities

  • Updating customers on their vehicle and any potential work that needs to be done.
  • Ensuring all recorded information is accurate and stored correctly.
  • Booking vehicles into the workshop.
  • Achieving set performance targets by upselling products.
  • Ensuring adherence to all GDPR guidelines.

Skills

Organisational skills
Administrative skills
Customer service background
Attention to detail
Computer software experience

Job description

Allen Motor Group in Nuneaton is seeking an Aftersales Advisor at our Ford dealership. You will keep customers informed about vehicle servicing, bookings, and queries, and ensure data is accurately recorded.

This full-time, permanent role offers a 46.33 hour week, a £30,000 basic salary with an OTE of £33,500, and reporting to the Aftersales Manager. Training and progression opportunities are provided.

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