Aftersales Advisor - Customer Care & Career Growth

Allen Ford; Nuneaton; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

30 days holiday

Discounts on MOTs/services/parts

Life assurance

Refer a friend

Training and development

Job summary

Allen Motor Group in Nuneaton is seeking an Aftersales Advisor at our Ford dealership. You will keep customers informed about vehicle servicing, bookings, and queries, and ensure data is accurately recorded.

This full-time, permanent role offers a 46.33 hour week, a £30,000 basic salary with an OTE of £33,500, and reporting to the Aftersales Manager. Training and progression opportunities are provided.

Qualifications

• Excellent organisational and administrative skills.
• A full UK driving licence.
• Great attention to detail.
• A background in customer service would be highly advantageous.
• Experience using computer software systems.

Responsibilities

• Updating customers on their vehicle and any potential work that needs to be done.
• Ensuring all recorded information is accurate and stored correctly.
• Booking vehicles into the workshop.
• Achieving set performance targets by upselling products.
• Ensuring adherence to all GDPR guidelines.

Skills

Organisational skills

Administrative skills

Customer service background

Attention to detail

Computer software experience

Job description

Allen Motor Group in Nuneaton is seeking an Aftersales Advisor at our Ford dealership. You will keep customers informed about vehicle servicing, bookings, and queries, and ensure data is accurately recorded.

This full-time, permanent role offers a 46.33 hour week, a £30,000 basic salary with an OTE of £33,500, and reporting to the Aftersales Manager. Training and progression opportunities are provided.