Aftersales Advisor - Customer Care & Upsell Focus

OMODA | JAECOO Coventry; Royal Leamington Spa; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Holiday allowance

Discounts on services

Life assurance

Refer a friend bonus

Training and progression

Job summary

Allen Motor Group in Warwick is seeking an Aftersales Advisor to support our Ford dealership. You will update customers on vehicle work, book into the workshop and guide clients with care, while ensuring GDPR compliance.

Full-time permanent role, 46.33 hours per week, Monday to Friday with 1 in 3 Saturdays. £30,000 base salary with an OTE of £35,000. Reporting to the Aftersales Manager, you will develop customer satisfaction and upsell where appropriate.

Qualifications

• No automotive experience required; beginners welcome.
• Customer service background is advantageous.
• Must have a full UK driving licence.

Responsibilities

• Update customers on vehicle work and requirements.
• Book vehicles into the workshop.
• Upsell products to hit performance targets.
• Ensure GDPR compliance and data accuracy.

Skills

Customer service experience

Excellent organisational and admin

UK driving licence

Attention to detail

Tools

Computer software systems

CRM systems

Job description

Allen Motor Group in Warwick is seeking an Aftersales Advisor to support our Ford dealership. You will update customers on vehicle work, book into the workshop and guide clients with care, while ensuring GDPR compliance.

Full-time permanent role, 46.33 hours per week, Monday to Friday with 1 in 3 Saturdays. £30,000 base salary with an OTE of £35,000. Reporting to the Aftersales Manager, you will develop customer satisfaction and upsell where appropriate.