Aftersales Advisor: Customer Care & Career Growth

Allen Motor Group; Nuneaton; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

30 days holiday incl. bank holidays

Discounts on MOTs/services/parts

Life assurance

Refer a friend £1,000

Full training and progression

Job summary

Allen Motor Group in Nuneaton is seeking an Aftersales Advisor at our Ford dealership. You will keep customers informed about their vehicle's servicing needs and advise on questions, aiming to deliver outstanding service.

This full-time role offers a 46.33 hour week with a 1 in 3 Saturday pattern. A £30,000 basic salary and an OTE of £33,500 reflect the opportunity to earn through performance bonuses while supporting customers across our workshop.

Qualifications

• Excellent organisational and administrative skills.
• A full UK driving licence is required.
• Great attention to detail and accuracy.
• Customer service experience is advantageous.
• Experience using computer software systems.

Responsibilities

• Update customers on their vehicle and any potential work needed.
• Ensure all recorded information is accurate and stored correctly.
• Book vehicles into the workshop.
• Achieve set targets by upselling products and services.
• Adhere to GDPR guidelines and protect customer data.

Skills

Organisational skills

Driving licence

Attention to detail

Customer service

Computer skills

Job description

Allen Motor Group in Nuneaton is seeking an Aftersales Advisor at our Ford dealership. You will keep customers informed about their vehicle's servicing needs and advise on questions, aiming to deliver outstanding service.

This full-time role offers a 46.33 hour week with a 1 in 3 Saturday pattern. A £30,000 basic salary and an OTE of £33,500 reflect the opportunity to earn through performance bonuses while supporting customers across our workshop.