Aftersales Advisor - Warwick Ford

Allen Motor Group; Warwick, Royal Leamington Spa; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

30 days holiday

MOT/service discounts

Life assurance

Refer a friend £1,000

Full training and support

Job summary

Allen Motor Group in Warwick is looking for an Aftersales Advisor to deliver excellent customer service, keep customers informed about servicing and answer queries. You will book vehicles into the workshop, aim for targets by upselling products, and ensure GDPR compliance while maintaining accurate records.

The role is a full-time permanent position with a 46.33‑hour week and a £30,000 base salary with an OTE of £35,000.

Qualifications

• Excellent customer service and organisational skills.
• Full UK driving licence is required.
• Attention to detail and accuracy essential.
• Experience with computer software systems helps.
• Background in automotive aftersales/service is advantageous.

Responsibilities

• Update customers on vehicle servicing and any required work.
• Ensure records are accurate and stored correctly.
• Book vehicles into the workshop.
• Achieve targets by upselling products.
• Ensure GDPR compliance.

Skills

Customer service

Organisation

Full UK driving licence

Attention to detail

Computer software systems

Job description

Allen Motor Group are currently looking to employ an Aftersales Advisor to join our Ford dealership in Warwick. Using your fantastic customer experience skills, you will keep the customer informed and consultant on their vehicles serving, answering any questions or queries they may have.

As an Aftersales Advisor you’ll have some key tasks and activities within your area of responsibility:

• Updating customers on their vehicle and any potential work that needs to be done
• Ensuring all recorded information is accurate and stored correctly
• Booking vehicles into the workshop
• Achieving set performance targets by upselling products
• Ensuring adherence to all GDPR guidelines

But don't just take our word for it, see what Ash, one of our Aftersales Advisors has to say about the job! - https://youtu.be/YZZ5ddKnMjI

This position is offered on a Full-time permanent basis, 46.33 hour working week, Monday – Friday & 1 in 3 Saturday’s, £30,000 basic salary and an OTE of £35,000 reporting to the Aftersales Manager.

Do I need experience?

No! Whilst we welcome applications from those with a background in an automotive aftersales/service advisor role, we understand that everyone started without experience at some point, so we relish applications from people looking to begin their automotive career with us. The key attributes and skills we look for in candidates are:

• Excellent organisational and administrative skills
• A full UK driving licence
• Great attention to detail
• A background in customer service would be highly advantageous
• Experience using computer software systems

Why Allen Motor Group?

In addition to a highly attractive basic salary, commission and target related bonus we also offer a range of other benefits including:

• 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
• Fantastic discounts on MOT’s, services and parts
• Life assurance benefit, at no cost to yourself
• £1,000 refer a friend scheme
• Full training and support to develop and progress your career with Allen Motor Group

At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters.