Aftersales Advisor

Holt Recruitment Group; Exeter; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Birthday day off

Up to 33 days annual leave

Enhanced workplace pension

Discounts on vehicle purchases,serving

Employee assistance programme

Cycle to Work scheme

Job summary

Holt Recruitment Group is seeking an Aftersales Advisor in Exeter to join a busy main car dealership. The role requires a customer-focused individual to contribute to a high standard of aftersales service. The position offers Monday to Friday, with no weekend work, and a competitive package in the automotive sector.

Experience in the motor trade is advantageous but not essential; excellent customer service and professional communication are key to success in this role.

Qualifications

• Customer service experience is preferred.
• Good communication and professional appearance.
• Good IT skills and attention to detail.
• Ability to work independently and as part of a team.

Responsibilities

• Welcome and assist customers visiting the dealership.
• Handle customer enquiries professionally and efficiently.
• Deliver excellent customer service throughout the aftersales journey.
• Communicate effectively with customers and colleagues.
• Support the aftersales team with daily operations.
• Manage workloads and prioritise tasks effectively.

Skills

Customer service

Communication

IT skills

Teamwork

Job description

Aftersales Advisor Exeter

Location: Exeter

Salary: £30,000 basic salary, £36,000 OTE

Working Hours: Monday to Friday no weekends

Job Type: Full-time, Permanent

Are you a customer-focused individual looking to develop your career in the automotive industry? We are recruiting for an Aftersales Advisor to join a busy main car dealership in Exeter.

Previous motor trade experience is advantageous but not essential.

If you have excellent customer service skills, a professional attitude and good communication skills, this could be the perfect opportunity for you.

Key Responsibilities

• Welcome and assist customers visiting the dealership.
• Handle customer enquiries professionally and efficiently.
• Deliver excellent customer service throughout the aftersales journey.
• Communicate effectively with customers and colleagues.
• Support the aftersales team with daily operations.
• Manage workloads and prioritise tasks effectively.

Requirements

• Excellent customer service and communication skills.
• Professional, friendly and approachable manner.
• Good IT skills and attention to detail.
• Ability to work independently and as part of a team.
• Previous automotive, motor trade or retail experience is beneficial but not essential.

Salary & Benefits

• £30,000 basic salary.
• £36,000 OTE.
• Monday to Friday working no weekends.
• Up to 33 days' annual leave, depending on service.
• Paid day off on your birthday.
• Additional paid day off for family or special occasions.
• Enhanced workplace pension contributions.
• Death in Service benefit of four times salary.
• Discounts on vehicle purchases, servicing and repairs.
• Staff rewards and retail discounts.
• Flexible working hours.
• Cycle to Work scheme.
• Employee Assistance Programme, including online GP access.
• Full training and career development opportunities.