Aftersales Advisor

RW Cars Limited; East Midlands; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

31 days annual leave

Permanent, full-time position

Ongoing training

Friendly team environment

Job summary

RW Cars Ltd, a well-established used car retailer, invites an Aftersales Advisor to join the Derby Aftersales Department. You will be the main contact for customers after purchase, coordinating repairs, handling inquiries and ensuring professional, efficient service.

The role encompasses customer support, repair coordination, problem solving, data management and collaboration with sales and workshop teams. A full UK driving licence is essential.

Qualifications

• Proven customer service experience in a fast-paced environment.
• Excellent telephone and written communication skills.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• Attention to detail and accurate data entry.
• Ability to work independently and as part of a team.

Responsibilities

• Handle customer enquiries by phone and in person with a professional service.
• Coordinate vehicle repairs by booking garages and liaising with repairers.
• Investigate customer concerns and help find practical solutions.
• Maintain accurate customer records and manage paperwork and filing.
• Keep customers informed throughout the aftersales process and coordinate with sales, workshop and external repairers.
• Photograph vehicles and upload images to online sales platforms when required.

Skills

Customer service

Telephone & written communication

Organisational skills

Data entry accuracy

Problem solving

Teamwork

Full UK driving license

Job description

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same?

RW Cars Ltd is a well-established used car retailer with over 20 years of industry experience. We retail between 150 and 200 vehicles every month and pride ourselves on providing an excellent customer experience.

We are looking for an organised, customer-focused and proactive Aftersales Advisor to join our friendly Aftersales Department in Derby.

The Role

As an Aftersales Advisor, you will be a key point of contact for customers who need assistance after purchasing their vehicle. You will help coordinate repairs, manage customer enquiries and ensure every interaction is handled professionally, efficiently and with care.

Your responsibilities will include:

• Customer Support: Handling customer enquiries by telephone and in person, providing clear advice and a professional, friendly service.
• Repair Coordination: Booking vehicles into garages for inspections, diagnostics and repairs, and liaising with repairers to keep customers updated on progress.
• Problem Solving: Supporting customers experiencing vehicle issues, investigating concerns and helping to find practical solutions.
• Administration: Maintaining accurate customer records, updating internal systems and managing paperwork, filing and other administrative tasks.
• Communication: Keeping customers informed throughout the aftersales process and working closely with the sales team, workshop and external repairers.
• Vehicle Photography: Photographing vehicles and uploading images to our online sales platforms when required.
• Teamwork: Supporting the wider business to ensure a smooth, professional and positive customer experience.

What We’re Looking For

We are looking for someone who takes pride in their work, communicates confidently and enjoys helping people.

The ideal candidate will have:

• A positive, professional and customer-focused attitude.
• Excellent telephone and written communication skills.
• Strong organisational skills and the ability to manage multiple tasks and priorities.
• Good administrative skills, with excellent attention to detail and accurate data entry.
• The ability to work independently, use initiative and solve problems effectively.
• Confidence working in a busy office environment as part of a team.
• Good general knowledge of cars and the motor trade, which would be an advantage.
• A full UK driving licence, which is essential.

Previous experience in an aftersales, customer service, automotive or administrative role would be beneficial.

What We Offer

• Competitive salary starting from £29,000 per year.
• 31 days of annual leave, with 28 days available to book at your discretion.
• A permanent, full-time position within an established and growing business.
• The opportunity to join a successful dealership retailing 150-200 vehicles per month.
• Comprehensive training and ongoing support.
• A friendly, supportive team environment where your contribution matters.
• The opportunity to develop your automotive knowledge and build a long-term career in aftersales.

Working Hours

Monday to Friday, 9:00 AM - 5:00 PM