Aftersales Administrator (Motor Trade) – Cross Hands

Auto Skills UK; Cross Hands; On-site; GBP 30,000 - 32,000; Full time

Job summary

Auto Skills UK is recruiting an Aftersales Administrator for the Cross Hands depot. This role handles customer queries by phone and email, updates on repair or order progress, and manages job cards and bookings. You will track shipments and stock, process warranties, and liaise with workshops and suppliers to resolve delays.

The position offers a day shift, Monday to Friday, 08:00–17:00, 42.5 hours weekly, with salary £30,000–£32,000 DOE.

Qualifications

• Excellent communication skills
• Customer service oriented
• Enthusiastic and hardworking
• Self-motivated and a team player
• Previous technical/mechanical background an advantage
• Motor trade experience is essential

Responsibilities

• Answer customer queries by phone and email.
• Provide updates on repair or order progress.
• Open, update, and close job cards or booking files.
• Track shipments, parts, and stock levels.
• Check retail invoices, process warranty claims, and handle vendor recovery.
• Collaborate with internal departments, workshops and external suppliers to resolve delays.

Job description

Auto Skills UK is recruiting an Aftersales Administrator for the Cross Hands depot. This role handles customer queries by phone and email, updates on repair or order progress, and manages job cards and bookings. You will track shipments and stock, process warranties, and liaise with workshops and suppliers to resolve delays.

The position offers a day shift, Monday to Friday, 08:00–17:00, 42.5 hours weekly, with salary £30,000–£32,000 DOE.