Service Administrator - Customer Focus & Workshop Support

Personnel Solutions (Midlands) Ltd; Cross Hands; On-site; GBP 27,000 - 33,000; Full time

Job summary

PS Limited in Cross Hands (SA14) is seeking a organised and customer-focused Service Administrator to join a busy service department. The role runs 8am–5pm, Monday to Friday, with a salary up to £30k.

You will process and invoice work orders, check documentation, handle phone inquiries, coordinate with customers and the workshop, manage the workshop diary, and provide excellent admin support during busy periods.

Qualifications

• Strong administration and organisational skills.
• Provides excellent customer service.
• Confident communicating with customers over the phone and face-to-face.
• Able to build strong working relationships with customers and colleagues.
• Comfortable working in a busy, fast-paced environment.

Responsibilities

• Processing and invoicing completed work orders.
• Checking job cards and supporting documentation for accuracy.
• Handling incoming telephone enquiries and providing excellent customer service.
• Liaising with customers and the workshop regarding ongoing work.
• Obtaining customer authorisations and purchase order numbers.
• Checking customer account and credit information.
• Planning and maintaining the workshop diary.
• Coordinating MOT bookings and communicating arrangements with customers.
• Meeting and greeting customers professionally.
• Arranging external/subcontracted work where required.
• Supporting the service desk during busy periods and holiday cover.
• Following up with customers regarding service work.
• Completing general administration duties for the department.

Skills

Administration & organisation

Customer service

Communication skills

Microsoft Office

Job description

PS Limited in Cross Hands (SA14) is seeking a organised and customer-focused Service Administrator to join a busy service department. The role runs 8am–5pm, Monday to Friday, with a salary up to £30k.

You will process and invoice work orders, check documentation, handle phone inquiries, coordinate with customers and the workshop, manage the workshop diary, and provide excellent admin support during busy periods.