Aftermarket Administrator

Connected Search Group; Sheffield; Presencial; GBP 21.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Half Day every Friday

Friendly, supportive working environm

Descripción de la vacante

Connected Search Group in Sheffield is seeking an organized Aftermarket Administrator to support our busy service team and deliver a first-class experience to customers. In this role you will coordinate service engineers, schedule contracts and visits, process quotations and invoices, and maintain databases and stock records.

You’ll handle customer enquiries with professionalism and help drive efficient aftermarket operations.

Formación

• Experience scheduling a team of engineers.
• Excellent communication skills and a professional manner.
• Strong organisational ability and attention to detail.
• A proactive, team-focused approach.

Responsabilidades

• Plan and coordinate daily activities for service engineers.
• Process service contracts, breakdown requests, spares orders, and invoices.
• Prepare and send quotes for parts and labour.
• Maintain databases, spreadsheets, and stock records.
• Prepare and chase new and renewal service contract quotes.
• Handle incoming calls and customer enquiries professionally.
• Schedule contract and urgent visits, liaising with engineers and customers.
• Support sales through telesales and follow-up activity.

Conocimientos

Engineer scheduling

Communication

Organisational skills

Team player

Descripción del empleo

Are you an organised, proactive administrator with a knack for keeping operations running smoothly?

We’re looking for an Aftermarket Administrator to join a well-established engineering business in Sheffield, supporting their busy service team and helping deliver a first-class experience to customers.

The Role

As Aftermarket Administrator, you’ll play a key role in coordinating service engineers and ensuring the efficient running of the aftermarket department. This is a varied position where no two days are the same, involving scheduling, quoting, order processing, and customer liaison.

Key Responsibilities

• Plan and coordinate daily activities for service engineers
• Process service contracts, breakdown requests, spares orders, and invoices
• Prepare and send quotes for parts and labour
• Maintain databases, spreadsheets, and stock records
• Prepare and chase new and renewal service contract quotes
• Handle incoming calls and customer enquiries professionally
• Schedule contract and urgent visits, liaising with engineers and customers
• Support sales through telesales and follow-up activity

About You

• Experience scheduling a team of engineers
• Excellent communication skills and a professional manner
• Strong organisational ability and attention to detail
• A proactive, team-focused approach

What’s On Offer

• Competitive salary (dependent on experience)
• Half Day every Friday!
• Friendly, supportive working environment