Aftermarket Sales Manager

tna solutions Pty Ltd.; Birmingham; On-site; GBP 40,000 - 80,000; Full time

Job summary

An innovative company seeks an Aftermarket Sales Manager to drive sales and enhance customer satisfaction. This role involves managing aftermarket sales, building strong customer relationships, and developing sales strategies to meet financial targets. The ideal candidate will possess excellent communication skills, a technical background in the food/packaging industry, and a commitment to customer service. Join a forward-thinking organization that values diversity and offers international mobility opportunities, professional development, and a supportive work environment.

Benefits

International mobility opportunity

Professional development benefits

Recognition program

Birthday leave

Volunteering opportunities

Qualifications

• Proven track record in selling technical aftersales products.
• High level of customer service skills and quick response to service calls.

Responsibilities

• Manage aftermarket sales to meet financial targets.
• Build long-lasting customer relationships through direct contact.

Skills

Customer Service Skills

Sales Strategies

Communication Skills

Problem Solving

Technical Sales

Education

City & Guilds in Mechanical/Electrical Engineering

Tools

MS Office

ERP/CRM Systems

Job description

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The Company

Join TNA, an award-winning company recognized globally for innovation and rethinking the conventional.

TNA was started by Alf and Nadia Taylor as a consulting company for the food industry. Soon after, Alf Taylor invented the world’s first rotary vertical form fill and seal packaging machine which revolutionized packaging speeds for snack foods. Today, we’re the industry’s leading innovator, providing complete turnkey processing and packaging lines for a variety of food production including snacks, French fries, confectionery and more.

Click on www.tnasolutions.com to learn more about the organisation.

Job Details

We are looking for an Aftermarket Sales Manager, working from our Birmingham, UK office, with travel to Customers as and when required. This role is responsible for the promotion of aftermarket part and equipment sales whilst improving customer satisfaction. This role will also drive and support the aftermarket sales to meet and exceed branch financial targets.

The role will drive the Aftermarket Sales and Service department in a wide variety of activities including spare parts, product support for our national and international customer base. The Aftermarket Sales Manager must be able to work autonomously, have outstanding communication skills, be detail oriented, a problem solver with superior customer service skills and the ability to work constructively with a variety of stakeholders with a tactful, positive approach.

Specific Responsibilities

• Manage and drive aftermarket sales (spare parts kits, spare parts, upgrades, service contracts, on demand labour) to meet and exceed financial targets.
• Build and maintain strong, long-lasting customer relationships through direct contact and on-site visits.
• Actively promote TNA Aftermarket portfolio (eg Service Contracts, Upgrades, Spare Parts Kits) to our customers.
• Produce new revenue opportunities by developing sales strategies and analyzing potential sales opportunities.
• Identify and quote spare parts pricing and service contracts in a timely manner
• Coordinate information, prepare and present reports on a weekly, monthly and ad-hoc basis as required.
• Achieve customer satisfaction through improvement of response times on quotes, meeting customer expectations for lead times and on-time shipments with the target DIFOT of 80-10-10.
• Engage in the development of Aftermarket presentations and sales materials in the interest of growing Aftermarket sales both with capital projects and after the sale.
• Lead and coordinate negotiations with customers for a successful close.
• Be involved with project sales, creating standard/critical spare parts kits for tna and vendor partner equipment.
  
  

Skills, Qualifications And Experience

• City & Guilds or equivalent qualification in Mechanical/Electrical Engineering
• Proven track record in selling technical aftersales products and services to an existing client base
• A technical background (specifically in the food/packaging industry) is advantageous
• High level of customer service skills and the ability to respond quickly to service/parts calls
• Sound knowledge of sales strategies to enable targets to be met
• Excellent computer skills e.g MS office and ERP/CRM systems
• Strong written and verbal communication skills
• Competent in presenting to customers
• Driving license and passport is a requirement, along with the ability to travel at short notice locally and overseas when necessary.
  
  

Please note - in order to be considered for this role applicants must have permission to work in the UK.

Why work with us?

• Egalitarian company structure which empowers employees and nurtures leaders
• International mobility opportunity - Opportunity to travel in your job and see the world
• Professional and career development benefits and education investment
• Recognition program linked to health and lifestyle benefits
• Birthday leave
• Volunteering opportunities with the Nadia and Alf Taylor Foundation
• A company that truly values diversity
  
  

If you are a highly motivated and a driven individual, then apply now by emailing your resume to [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Machinery Manufacturing

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