After Sales Support Administrator

Trinity Resource Solutions; Maidenhead; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Private medical & dental insurance

Group life assurance

Free on-site parking

On-site restaurant & coffee shop

Flexible hybrid working after initial training

Discounts on a wide range of products

Job summary

A market-leading business in Maidenhead is looking for a dedicated After-Sales Support Executive to enhance customer interactions and ensure operational efficiency. The role involves managing customer queries, conducting product inspections, and building relationships with service partners. The ideal candidate has customer service experience, strong problem-solving skills, and a full UK driving licence. This full-time position offers flexible hybrid working after training and various employee benefits.

Qualifications

• 1+ year’s experience in customer service or sales support.
• Strong problem-solving and multitasking ability.
• Proficiency in Microsoft Office and CRM systems.
• Full UK driving licence (essential).
• Analytical mindset and accurate data entry skills.
• Self-motivated and able to work independently or in a team.
• Full UK driving licence required.

Responsibilities

• Conduct detailed inspections of returned products.
• Deliver outstanding customer support.
• Manage customer interactions from collection to repair.
• Identify opportunities for process improvements.
• Travel across the UK for inspections.
• Support departmental projects from concept through to delivery.
• Travelling across the UK as required to conduct inspections and support customers.
• Continuously developing product knowledge to support personal and team growth.

Skills

Customer service experience

Problem-solving skills

Attention to detail

Communication skills

Proficiency in Microsoft Office

Analytical mindset

Relationship-building

Data entry

Driving licence

Tools

CRM systems

Job description

Overview

Are you passionate about delivering exceptional customer service and ensuring smooth after-sales operations? Our client, a market-leading business, is looking for a dedicated After-Sales Support Executive to join their growing Operations Team.

This is an exciting opportunity to take ownership of customer interactions, support operational efficiency, and play a key role in building long-term customer satisfaction.

What You’ll Be Doing

• Carrying out detailed inspections of returned products at third-party premises, ensuring compliance with HSE standards.
• Delivering outstanding customer support with a focus on first-time resolution.
• Building strong relationships with service centre agents, dealers, and key stakeholders.
• Managing customer interactions end-to-end, from authorising product collections to coordinating repairs under guarantee.
• Identifying opportunities to streamline processes and improve efficiency.
• Supporting departmental projects from concept through to delivery.
• Travelling across the UK as required to conduct inspections and support customers.
• Continuously developing product knowledge to support personal and team growth.

What We’re Looking For

• 1+ year’s experience in customer service or sales support with proven issue-resolution skills.
• Strong problem-solving and multitasking ability with excellent attention to detail.
• Confident communicator (written and verbal) with strong relationship-building skills.
• Proficiency in Microsoft Office and CRM systems.
• Analytical mindset with accurate data entry skills.
• Self-motivated, trustworthy, and able to work independently or in a team.
• Full UK driving licence (essential).

What’s On Offer

• Private medical & dental insurance
• Group life assurance
• Free on-site parking
• On-site restaurant & coffee shop
• Flexible hybrid working after initial training
• Discounts on a wide range of products

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service and Administrative

Industries

• Office Administration, Consumer Services, and Computers and Electronics Manufacturing

Base pay range: This range is provided by Trinity Resource Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.