Customer Support Executive

Citrus Recruit; Thame; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days holiday

Birthday day off

Buy annual leave scheme

Death in Service

Critical illness

Enhanced maternity & paternity pay

Job summary

Citrus Recruit are recruiting a Customer Support Executive for a well-established UK business. You will act as a vital link between dealer partners, retail customers, account managers, and internal teams to ensure a smooth customer journey from start to finish.

This varied role suits an organised communicator with attention to detail and a passion for service. Salary £28,000, 25 days holiday with birthday day off, plus enhanced maternity/paternity pay and other benefits.

Qualifications

• Previous customer service, sales support, or administrative experience.
• Excellent verbal and written communication skills.
• Strong organisational skills with multi-priority management.
• Proficiency in Microsoft Office (Outlook, Excel, Word, Teams).

Responsibilities

• Provide exceptional support to dealer partners, retail customers, account managers, and internal stakeholders.
• Process sales contracts and documentation accurately within service levels.
• Respond to customer and dealer enquiries via telephone, email, and digital channels, recording information.
• Act as a key user and manage multiple systems per procedures.
• Build and maintain relationships with dealer partners and prospective partners.
• Develop understanding of company products and services to provide guidance.
• Undertake additional administrative and support tasks as required.

Skills

Customer service

Communication skills

Organisational skills

Microsoft Office

Telephone handling

Relationship building

Tools

Outlook

Excel

Word

Teams

Job description

Citrus Recruit are excited to be recruiting for a Customer Support Executive for a well-established organisation, supporting businesses across the UK.

Our client, a highly respected organisation, is looking for a Customer Support Executive to join their growing team. This is an exciting opportunity to become a key part of a business that values innovation, collaboration, and outstanding customer service.

In this a varied and rewarding role, you'll act as a vital link between dealer partners, retail customers, account managers, and internal departments. You'll play an important role in supporting business operations, managing customer and dealer enquiries, processing sales-related administration, and ensuring a seamless customer journey from start to finish.

This position would suit a highly organised individual with strong communication skills, excellent attention to detail, and a genuine passion for delivering first-class support.

As an Customer Support Executive you will be responsible for:

• Provide exceptional support to dealer partners, retail customers, account managers, and internal stakeholders.
• Process sales contracts and documentation accurately within agreed service levels.
• Respond to customer and dealer enquiries via telephone, email, and digital communication channels, recording all information accurately.
• Act as a key user and manage and administer multiple operational systems in line with company procedures and policies.
• Build and maintain strong relationships with existing dealer partners and prospective new partners.
• Develop a thorough understanding of the company's products and services to provide informed support and guidance.
• Undertake additional administrative and support tasks as required.

Skills & experience required

• Previous customer service, customer support, sales support, or administrative experience.
• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to manage multiple priorities effectively.
• Proficiency in Microsoft Office, including Outlook, Excel, Word, and Teams.
• Confident handling customer conversations over the telephone.
• Ability to build positive working relationships with colleagues, customers, and external partners.
• Comfortable working in a fast-paced and evolving business environment.
• Salary £28,000
• Holiday: 25 days, additional birthday day off + Buy annual leave scheme
• Death in Service
• Critical illness
• Enhanced Maternity & Paternity pay

Citrus Recruit acts as an employment business when introducing candidates for permanent employment with a client. We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic.

While we make every effort to reach out to all candidates. If you don't receive a response within 7 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities.