After Sales Service Specialist

Trinity Resource Solutions; Marlow; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Supportive team culture

Development opportunities

Autonomy in role

Job summary

Trinity Resource Solutions is looking for an After Sales Support Executive in Marlow, UK, to join their Operations team. The successful candidate will manage product support, warranty repairs, and build relationships that enhance customer experience.

This role offers exposure to an innovative business culture with varied responsibilities, support for personal development, and the opportunity to make a significant impact on customer satisfaction and operational success.

Qualifications

• Experience in a manufacturing or product-based environment.
• Strong customer support or sales support background.
• Proven ability to build relationships with clients.

Responsibilities

• Support customers with after-sales queries and product resolutions.
• Manage warranty repairs and service requests.
• Investigate product returns for operational improvements.

Skills

Customer support experience

Communication skills

CRM experience

Microsoft Office skills

Problem-solving skills

Job description

Do you thrive in a fast-paced product environment where no two days are the same?

Do you enjoy solving problems, supporting customers, and being the go-to person when things need fixing? This could be your next opportunity.

We’re partnering with an innovative international product-led business looking for an experienced After Sales Support Executive to join their UK Operations team.

This is far more than a standard customer service role. You’ll play a key part in the customer journey — managing product support, coordinating warranty repairs, building relationships with service partners, and helping deliver an outstanding customer experience across multiple brands.

What you’ll be doing:

• Supporting customers with after-sales queries and product resolutions
• Managing warranty repairs, collections, and service requests
• Building strong relationships with dealers, service centres, and stakeholders
• Investigating product returns and supporting operational improvementsWorking collaboratively across operations and support teams
• Supporting projects and continuous improvement initiatives
• Occasional travel to customer sites across the UK

What we’re looking for:

• Experience within a manufacturing, product-based, or technical environment
• Strong customer support or sales support experience
• Excellent communication and relationship-building skills
• CRM experience and strong Microsoft Office skills
• A proactive, solutions-focused mindset
• Ability to manage multiple priorities effectively

What’s on offer:

• Opportunity to join a respected and growing organisation
• Supportive and collaborative team culture
• Exposure to innovative products and operational projects
• A varied role with autonomy and development opportunities

If you enjoy problem-solving, building relationships, and delivering exceptional service within a product-focused business, we’d love to hear from you.