After Sales Manager

Sandown Group; Epsom; On-site; GBP 72,000 - 88,000; Full time

Benefits offered by this job

Company car

Job summary

Mercedes-Benz of Epsom is seeking an Aftersales Manager to oversee the Service Department, maximise profitability, and uphold brand standards. The role focuses on developing an aftersales strategy, leveraging revenue streams and building a high-performing team to meet business objectives.

The successful candidate will drive profitability, ensure regulatory and brand compliance, and lead continuous improvement in service delivery at the Epsom site.

Qualifications

• Experience leading an After Sales / service team.
• Proven track record with KPI management and budgeting.
• Demonstrated commitment to exceptional customer service.

Responsibilities

• Ensure profitable operation of the Service Department within budget.
• Lead and motivate the After Sales team to deliver a customer-focused environment.
• Review financials, controls, KPI benchmarks and take corrective action.
• Ensure compliance with regulatory standards and brand quality.
• Analyse performance and drive targeted marketing activity.
• Conduct internal analysis to stay competitive in the market.
• Ensure HR policies are followed.
• Adhere to consumer law, trade descriptions and insurance regulations.
• Ensure safe working practices and compliance with H&S legislation.

Skills

Leadership

People management

KPIs

Budgets

Customer service

Organisational skills

Communication

Full UK Driving Licence

Job description

After Sales Manager | Mercedes-Benz of Epsom | Up to £80,000

An opportunity has arisen to join us as an Aftersales Manager at our Epsom site. The purpose of the role is to ensure the smooth running of the Service Department on a day to day basis, to maximise sales and profit opportunities and to deliver the brand experience.

The role of the Aftersales Manager is to develop aftersales strategy for the site, focusing on capturing all available revenue streams along with the development and utilisation of the Aftersales Team to achieve the business objective. A big part of this role is to ensure that brand standards are met and legal regulations are complied with.

Main Duties and Responsibilities

• Ensure that all areas of responsibility achieve and maximise profit margins within their objectives/annual budget.
• Lead and motivate the After Sales team taking steps to create a professional and customer focused environment.
• To continually review the financial situation, examining all accounts, daily and weekly operating controls and dealer composite figures along with franchise/industry KPI's, taking corrective measures and actions as deemed necessary.
• Monitoring compliance with all statutory regulations and ensuring brand quality and service standards are being met.
• Performance analysis to identify areas of weakness and appropriate, targeted marketing activity.
• Using the external analysis undertaken, carry out internal analysis to ensure business is competitive within the market place.
• Ensure Company HR policies are followed correctly.
• Ensure that area of responsibility complies with relevant legislation on consumer law, trade descriptions, FSA Regulations for insurance etc.
• Ensure that steps are taken to provide a safe working processes are followed and provision of H&S legislation is complied with.

To be successful in this role, you will have:

• Previous experience within an Aftersales leadership position, ideally as an Aftersales Manager.
• Excellent leadership and people management skills.
• Experience managing KPIs, budgets, and departmental performance.
• A passion for delivering exceptional customer service.
• Strong organisational and communication skills.
• A full UK Driving Licence.

The ideal candidate will have previous experience as a Service Manager, in an Aftersales Department.

Hours: Monday – Friday: 08:00 – 18:00

Total Hours: 45 hours per week

A Company Car will be provided as part of a remuneration package.