After Sales Manager

Sandown Group; Woking; On-site; GBP 50,000 - 65,000; Full time

Benefits offered by this job

Company car

Company pension

Cycle to work scheme

Employee discount

Life insurance

On-site parking

Referral programme

Sick pay

Job summary

Sandown Guildford is seeking an Aftersales Manager to lead the Service Department, maximise profit, and deliver the brand experience.

You will develop the aftersales strategy for the site, manage KPIs and budgets, ensure compliance with regulations, and motivate a customer-focused team. A company car is provided as part of the remuneration package.

Hours: 45 hours per week, Monday–Friday, 08:00–18:00. This role offers a competitive package and benefits in a dynamic dealership environment.

Qualifications

• Proven leadership experience in an Aftersales/Service environment.
• Strong ability to manage KPIs and budgets to maximise profitability.
• Excellent customer service orientation and communication skills.

Responsibilities

• Lead and motivate the After Sales team to deliver a professional, customer-focused environment.
• Ensure profitability across all areas of responsibility within budgeted targets.
• Review financials daily/weekly and take corrective actions as needed.
• Monitor compliance with statutory regulations and brand standards.
• Analyse performance to identify weaknesses and drive targeted marketing activity.
• Conduct internal analysis to remain competitive in the market.
• Ensure HR policies are followed and regulatory requirements met.
• Maintain safe working practices in line with H&S legislation.

Skills

Leadership

KPIs

Budgets

Customer service

Communication

Driving Licence

Job description

Aftersales Manager - Sandown Guildford

An opportunity has arisen to join us as an Aftersales Manager at our Sandown Guildford site. The purpose of the role is to ensure the smooth running of the Service Department on a day to day basis, to maximise sales and profit opportunities and to deliver the brand experience.

The role of the Aftersales Manager is to develop aftersales strategy for the site, focusing on capturing all available revenue streams along with the development and utilisation of the Aftersales Team to achieve the business objective. A big part of this role is to ensure that brand standards are met and legal regulations are complied with.

Main Duties and Responsibilities:

• Ensure that all areas of responsibility achieve and maximise profit margins within their objectives/annual budget.
• Lead and motivate the After Sales team taking steps to create a professional and customer focussed environment.
• To continually review the financial situation, examining all accounts, daily and weekly operating controls and dealer composite figures along with franchise/industry KPIs, taking corrective measures and actions as deemed necessary.
• Monitoring compliance with all statutory regulations and ensuring brand quality and service standards are being met.
• Performance analysis to identify areas of weakness and appropriate, targeted marketing activity.
• Using the external analysis undertaken, carry out internal analysis to ensure business is competitive within the market place.
• Ensure Company HR policies are followed correctly.
• Ensure that area of responsibility complies with relevant legislation on consumer law, trade descriptions, FSA Regulations for insurance etc.
• Ensure that steps are taken to provide a safe working processes are followed and provision of H&S legislation is complied with.

To be successful in this role, you will have:

• Previous experience within an Aftersales leadership position, ideally as an Aftersales Manager.
• Excellent leadership and people management skills.
• Experience managing KPIs, budgets, and departmental performance.
• A passion for delivering exceptional customer service.
• Strong organisational and communication skills.
• A full UK Driving Licence.

The ideal candidate will have previous experience as a Service Manager, in an Aftersales Department.

Hours:

Monday Friday: 08:00 18:00

Total Hours:

45 hours per week

A Company Car will be provided as part of a remuneration package.

Benefits:

• Company car
• Company pension
• Cycle to work scheme
• Employee discount
• Life insurance
• On-site parking
• Referral programme
• Sick pay