Aftersales Manager

Riverside Resourcing & Consultancy Ltd.; Guildford; On-site; GBP 50,000 - 65,000; Full time

Benefits offered by this job

Company car

Job summary

Mercedes-Benz of Guildford is seeking an Aftersales Manager to oversee day‑to‑day service operations, maximise profitability, and deliver a premium brand experience at the Guildford site. The role focuses on developing the Aftersales strategy, utilising the team to capture revenue streams and uphold standards.

Key responsibilities include KPI tracking, budgeting, and ensuring regulatory compliance, with emphasis on leadership, customer service, and team development.

Qualifications

• Previous experience in an Aftersales leadership position.
• Excellent leadership and people management skills.
• Experience managing KPIs, budgets, and departmental performance.
• Strong organisational and communication skills.
• A full UK Driving Licence.

Responsibilities

• Ensure that all areas of responsibility achieve and maximise profit margins within their objectives/annual budget.
• Lead and motivate the After Sales team, taking steps to create a professional and customer-focused environment.
• Continually review the financial situation, examining accounts, daily and weekly operating controls and dealer figures, with KPI analysis.
• Monitor compliance with statutory regulations and ensure brand quality and service standards are met.
• Perform analysis to identify weaknesses and implement targeted marketing actions.
• Use external analysis to perform internal benchmarking to stay competitive.
• Ensure that company HR policies are followed correctly.
• Ensure compliance with consumer law, trade descriptions, and insurance regulations.
• Ensure a safe working environment and compliance with H&S legislation.

Skills

Leadership

KPI management

Budgeting

Organisational skills

Communication

Job description

Mercedes-Benz of Guildford are looking for a new Aftersales Manager.

The Company

Sandown Motor Group has over 30 years of experience selling and servicing Mercedes-Benz cars, and has recently become a multi-franchise dealer group with Omoda Jaecoo, Chery, and Nissan aftersales.

As a privately owned group, the Sandown name has an immensely proud heritage in the industry. Their simple goal is to deliver the most outstanding service from each of their sites in Guildford, Basingstoke, Poole, Dorchester, Salisbury, Newbury, Hindhead and Epsom.

The Role

An opportunity has arisen to join them as an Aftersales Manager at their Guildford retailer (Omoda Jaecoo, Chery and Nissan). The purpose of the role is to ensure the smooth running of the Service Department on a day-to-day basis, to maximise sales and profit opportunities and to deliver the brand experience.

The role of the Aftersales Manager is to develop aftersales strategy for the site, focusing on capturing all available revenue streams along with the development and utilisation of the Aftersales Team to achieve the business objective. A big part of this role is to ensure that brand standards are met, and legal regulations are complied with.

Main Duties and Responsibilities

• Ensure that all areas of responsibility achieve and maximise profit margins within their objectives/annual budget.
• Lead and motivate the After Sales team, taking steps to create a professional and customer-focused environment.
• To continually review the financial situation, examining all accounts, daily and weekly operating controls and dealer composite figures along with franchise/industry KPI's, taking corrective measures and actions as deemed necessary.
• Monitoring compliance with all statutory regulations and ensuring brand quality and service standards are being met.
• Performance analysis to identify areas of weakness and appropriate, targeted marketing activity.
• Using the external analysis undertaken, carry out internal analysis to ensure the business is competitive within the marketplace.
• Ensure Company HR policies are followed correctly.
• Ensure that the area of responsibility complies with relevant legislation on consumer law, trade descriptions, FSA Regulations for insurance, etc.
• Ensure that steps are taken to provide a safe working environment, processes are followed, and H&S legislation is complied with.

About You

• Previous experience within an Aftersales leadership position, ideally as an Aftersales Manager.
• Excellent leadership and people management skills.
• Experience managing KPIs, budgets, and departmental performance.
• Strong organisational and communication skills.
• A full UK Driving Licence.

On Offer

Hours: Monday - Friday: 08:00 - 18:00

Total Hours: 45 hours per week

• A Company Car will be provided as part of a remuneration package.

Pay: Basic £50,000 OTE £65,000.00 per year