Aftersales Manager

Sandown Mercedes-Benz; United Kingdom; Remote; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Company car

Job summary

Sandown Mercedes-Benz is seeking an Aftersales Manager for our Epsom site to drive the service department, maximise profitability and uphold brand standards. You will develop the aftersales strategy, lead the team and ensure compliance with industry regulations and quality standards.

The ideal candidate has prior Aftersales Service Manager experience, a strong eye for detail, a passion for customer service and a full driving licence.

Qualifications

• Previous experience as a Service Manager in an Aftersales Department.
• High attention to detail.
• Passion for customer service.
• Full driving licence.

Responsibilities

• Maximise profit margins within objectives and annual budget.
• Lead and motivate the Aftersales team to deliver a professional, customer-focused environment.
• Review financials daily and weekly; monitor KPI performance and take corrective actions.
• Ensure compliance with statutory regulations, brand standards and service quality.
• Perform performance analysis to identify weaknesses and guide targeted marketing actions.
• Continuously analyse external factors and conduct internal analysis to stay competitive.
• Ensure HR policies are followed and legal requirements (consumer law, trade descriptions, insurance regulations) are met.
• Ensure safe working practices and compliance with H&S legislation.

Skills

Team leadership

Customer service

Profitability analysis

Financial analysis

Compliance

Job description

• Salary Competitive salary dependent on experience
• Contract Full-Time

An opportunity has arisen to join us as an Aftersales Manager at our Epsom site. The purpose of the role is to ensure the smooth running of the Service Department on a day-to-day basis, to maximise sales and profit opportunities and to deliver the brand experience.

The role of the Aftersales Manager is to develop aftersales strategy for the site, focusing on capturing all available revenue streams along with the development and utilisation of the Aftersales Team to achieve the business objective. A big part of this role is to ensure that the brand standards are met, and legal regulations are complied with.

Main Duties and Responsibilities

• Ensure that all areas of responsibility achieve and maximise profit margins within their objectives/annual budget.
• Lead and motivate the After Sales team taking steps to create a professional and customer focussed environment.
• To continually review the financial situation, examining all accounts, daily and weekly operating controls and dealer composite figures along with franchise/industry KPI’s, taking corrective measures and actions as deemed necessary.
• Monitoring compliance with all statutory regulations and ensuring the brand quality and service standards are being met.
• Performance analysis to identify areas of weakness and appropriate, targeted marketing activity.
• Using the external analysis undertaken, carry out internal analysis to ensure business is competitive within the marketplace.
• Ensure Company HR policies are followed correctly.
• Ensure that area of responsibility complies with relevant legislation on consumer law, trade descriptions, FSA Regulations for insurance etc.
• Ensure that steps are taken to provide a safe working processes are followed and provision of H&S legislation is complied with.

The ideal candidate will have previous experience as a Service Manager in an Aftersales Department, a high level of attention to detail, a passion for customer service and a full driving licence.

Hours: Monday – Friday: 08:00 – 18:00

Total Hours: 45 hours per week
Saturday working on a rota basis – 07:00 – 13:00 as extra hours

A Company Car will be provided as part of a remuneration package.