Service Delivery Executive - Retail

TD SYNNEX; Basingstoke; Hybrid; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Hybrid working

Private healthcare

Matched pension

Enhanced parental & family leave

PTO – Moments that matter

Job summary

TD SYNNEX is seeking a detail-oriented Service Delivery Executive to deliver exceptional service to customers and internal stakeholders. You will manage orders, coordinate across teams, and maintain accurate information while building strong customer relationships.

The role emphasizes collaboration, accountability, and clear communication in a hybrid working environment with opportunities for progression and development within a global organisation.

Qualifications

• Strong planning, organisation and attention to detail are essential.
• Experience with CRM systems and SAP is advantageous.
• Proficient with Excel, Word and Outlook; good communication across channels.

Responsibilities

• Confirm and process purchase orders accurately within SLAs.
• Collaborate with logistics to secure delivery slots and meet customer needs.
• Monitor daily deliveries and take corrective action when needed.
• Upload accurate product information into customer portals within SLAs.
• Manage customer communications via phone, email and system messages; escalate issues promptly.

Skills

Planning & Organisation

Attention to detail

Communication

Customer focus

Problem solving

Tools

CRM systems

SAP

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Become a Service Delivery Executive at TD SYNNEX! We’re looking for a detail-oriented, customer-focused Service Delivery Executive to deliver exceptional service and support to our customers and internal stakeholders. You'll play a vital role in ensuring smooth order processing, maintaining accurate information, coordinating across teams, and providing timely customer communications. By driving service excellence and operational efficiency, you'll help us achieve key performance targets while building strong, long-term customer relationships. We’re not here to sell you a job. We’re here to invite you into a culture that values curiosity, celebrates diverse perspectives, and believes that great leadership starts with listening. If you’re passionate about collaboration, building strong relationships, and delivering results with accountability and clear communication, this is your opportunity to make a real impact.

Why You’ll Love Working Here

Here’s a list of some of our perks but what really sets us apart is the way we work together. We’re big on trust, transparency, and making space for moments that matter. Hybrid working. Private healthcare, matched pension, enhanced parental & family leave. “Moments that matter” paid time off (yes, even for your pet’s birthday). Four Business Resource Groups supporting inclusion and belonging. Clear progression paths and benchmarked salaries. Sustainability - we’re building a greener future. We’ve reduced energy consumption in our UK offices by 19.2% year-on-year - it’s not just a goal, it’s a commitment. A culture that values every voice and celebrates diverse perspectives. These values drive everything we do, they’re not just posters on the wall: Own it Grow and Win Dare to Go Do the Right Thing We believe that when our values guide our actions, we build stronger teams, deeper relationships, and a future full of possibility. We’re proud to be a Disability Confident employer and welcome applicants from all backgrounds. If you need adjustments during the recruitment process, just ask.

What You’ll Be Doing

Confirm and process purchase orders accurately and within agreed SLAs, ensuring all requirements and pricing are correct. Work closely with our logistics centre to secure delivery slots and ensure customer needs are met in full. Monitor daily deliveries, confirm successful completion, and take immediate corrective action where needed. Collaborate with product marketing and vendors to gather product specifications and upload accurate information into customer portals within defined SLAs. Support Account Directors in managing and strengthening customer relationships. Partner with Merchandise Planners to support their day‑to‑day activities. Complete essential reporting, profiling, and CRM administration accurately and on time. Manage all incoming customer communication - phone, email, and system messages, with professionalism and clarity. Escalate issues promptly to ensure swift resolution.

What You’ll Bring

We’re not looking for perfection, we’re looking for passion, purpose, and a commitment to delivering outstanding service. Strong planning, organisation, and attention to detail. Excellent communication skills across phone, email, and face‑to‑face interactions. A proactive mindset with professionalism and customer focus. Experience with CRM systems and SAP (advantageous). Intermediate to advanced Excel skills (desirable). Working knowledge of Microsoft Word and Outlook.

At TD SYNNEX, our values guide everything we do

Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

To learn more, visit www.TDSYNNEX.com or follow us on Twitter, LinkedIn, and Facebook.