Aerospace Air Logistics Customer Experience Specialist

Kuehne Nagel; Staines-upon-Thames; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Pension plan

Rewards scheme

Employee assistance program

24/7 GP access

Job summary

Kuehne+Nagel in Sterling, UK is seeking an Aerospace International Logistics Specialist to ensure positive customer experiences, handle time-critical shipments, and coordinate with partners. The role emphasizes customer care, operational excellence, and a shift pattern Tue–Sat.

Ideal candidates have aerospace exposure, strong English communication, and proficiency in MS Office; join a global leader delivering value to customers worldwide.

Qualifications

• Aerospace field experience preferred.
• Extensive customer service experience within Freight forwarding required.
• Excellent knowledge of international and domestic airline routings, geography and time zones.
• Understanding of the Aviation industry and delivering Time Critical shipments using all available services.
• Proficient in Microsoft Office suite (Excel, PowerPoint & Word).
• Good written and verbal communications skills in English.

Responsibilities

• Maintains and enhances customer services by ensuring procedures are followed and systems used correctly.
• Follow any new systems procedures within the department.
• Answering the phone in a professional and timely manner.
• Take job orders from clients, including routing, service type, and deadlines.
• Provide clients with continuous notifications and follow-up (flight and customs delays, proofs of deliveries, charges, resolutions).
• Familiarize yourself with special services offered and ensure customers are given all options.
• Help develop and maintain relationships with clients and ensure communication with service partners is up to date.

Skills

Aerospace

Customer service

Freight forwarding

Airline routings

Aviation industry

MS Office

English communications

Job description

Kuehne+Nagel in Sterling, UK is seeking an Aerospace International Logistics Specialist to ensure positive customer experiences, handle time-critical shipments, and coordinate with partners. The role emphasizes customer care, operational excellence, and a shift pattern Tue–Sat.

Ideal candidates have aerospace exposure, strong English communication, and proficiency in MS Office; join a global leader delivering value to customers worldwide.