Read more

Kuehne + Nagel; Staines-upon-Thames; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Pension plan

Route 2 Rewards scheme

Employee assistance program

Wellbeing center

Forces-friendly employer

Job summary

Kuehne + Nagel in Sterling is seeking a Dedicated Logistics Specialist to provide high-level customer service and operational support for key accounts. You will understand needs, advise on solutions, and help meet deadlines to strengthen partnerships.

You will manage shipments, communicate delays, and coordinate with internal teams to ensure timely, accurate updates. The role requires extensive customer service experience and a proactive approach to problem solving.

Qualifications

• Experience delivering time-critical shipments in aviation logistics.
• Strong knowledge of international and domestic airline routings and time zones.
• Extensive customer service experience is required.
• Ability to assess risk, analyse problems and resolve issues efficiently.
• Excellent written and verbal communication and ability to manage multiple priorities.

Responsibilities

• Maintains and enhances customer services by ensuring procedures are followed.
• Take job orders from the customer, including routing, service type, deadlines, and quotes.
• Provide clients with continuous notification and follow-up on delays, charges and resolutions.
• Monitor shipments and report delays with options to reduce impact.
• Collaborate with Business Development to improve account health and SOP/COP updates.
• Proactively drive process improvements to build customer loyalty.

Skills

Aviation knowledge

Airline routing

Time zones

Customer service

Risk assessment

Communication skills

Prioritization

Job description

Dedicated Logistics Specialist - Sterling

Dedicated Logistics Specialist with the ultimate responsibility to provide dedicated high level customer service and operations support to understand key account’s needs and requirements in proposing solutions to meet deadlines that add value and build long lasting partnerships.

How you create impact

- Maintains and enhances customer services by ensuring procedures are followed

- To take job orders from the customer, that include but not limited to routing, classifying of service type, establishing a deadline, offering upgraded services to meet deadlines and quoting.

- To assist in providing clients with continuous notification and follow-up (which includes flight and customs delays, proof of deliveries, charges, resolutions, etc).

- Monitor all shipments as required and report any delays with Logistics options to reduce delay to the customer.

- Control monthly performance,monitor volume, immediate actions in case of deviations (i.e. timeliness / accurate reporting)

- Collaborate with Business Development to propose customer specific work instructions and implement continuous improvement measures that ensures the overall health of our relationship with the key account.

- Maintain Standard Operating Procedures (SOP) and Customer Operating Procedures (COP) as required.

- Work strategically with the key customer and ensure expectations are aligned.

- Take a pro-active approach and drive the process forward toward improved customer loyalty through improved customer experience.

What we would like you to bring

- Understanding of the Aviation industry and delivering Time Critical shipments using all available services.

- Excellent knowledge of international and domestic airline routings, geography and time zones

- Extensive customer service experience required.

- Extensive customer service experience required.

- Demonstrate efficient risk assessment, problem analysis and problem resolution capabilities.

- Good written and verbal communications skills

- Ability to organize and manage multiple priorities.

What's in it for you

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Sterling a Kuehne + Nagel company, pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.