Dedicated Logistics Specialist - Sterling

Kuehne+Nagel; Staines-upon-Thames; On-site; GBP 28,000 - 46,000; Full time

Benefits offered by this job

Pension plan

Route 2 Rewards

Wellbeing centre

Employee assistance program

Job summary

Kuehne+Nagel is seeking a Dedicated Logistics Specialist in the UK to provide high-level customer service and operations support for key accounts in freight forwarding. You will manage routing, deadlines and quotes while communicating proactively on shipments and delays.

You will monitor performance, collaborate on improvements, and uphold SOPs/COPs to strengthen customer relationships and ensure on-time delivery of time-critical consignments.

Qualifications

• Understanding of the Aviation industry and time-critical shipments using all available services.
• Excellent knowledge of international and domestic airline routings, geography and time zones.
• Extensive customer service experience required.
• Demonstrate efficient risk assessment, problem analysis and problem resolution capabilities.
• Good written and verbal communications skills.
• Ability to organise and manage multiple priorities.

Responsibilities

• Maintain and enhance customer services by ensuring procedures are followed.
• Take job orders from the customer, including routing, service type, deadlines, upgrades and quotes.
• Provide clients with continuous notification and follow-up (flights, customs delays, charges, resolutions).
• Monitor shipments and report delays with options to reduce impact on customers.
• Control monthly performance, monitor volume and take corrective actions when deviations occur.
• Collaborate with Business Development to tailor customer instructions and drive improvements.
• Maintain SOPs and COPs as required.
• Work strategically with the key customer to ensure aligned expectations.
• Drive proactive improvements to enhance customer loyalty and experience.

Skills

Aviation industry knowledge

Airline routings knowledge

Customer service experience

Written and verbal communication

Prioritisation and multitasking

Job description

It’s more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Dedicated Logistics Specialist with the ultimate responsibility to provide dedicated high level customer service and operations support to understand key account’s needs and requirements in proposing solutions to meet deadlines that add value and build long lasting partnerships.

How you create impact

• Maintains and enhances customer services by ensuring procedures are followed
• To take job orders from the customer, that include but not limited to routing, classifying of service type, establishing a deadline, offering upgraded services to meet deadlines and quoting.
• To assist in providing clients with continuous notification and follow-up (which includes flight and customs delays, proof of deliveries, charges, resolutions, etc).
• Monitor all shipments as required and report any delays with Logistics options to reduce delay to the customer.
• Control monthly performance, monitor volume, immediate actions in case of deviations (i.e. timeliness / accurate reporting)
• Collaborate with Business Development to propose customer specific work instructions and implement continuous improvement measures that ensures the overall health of our relationship with the key account.
• Maintain Standard Operating Procedures (SOP) and Customer Operating Procedures (COP) as required.
• Work strategically with the key customer and ensure expectations are aligned.
• Take a pro-active approach and drive the process forward toward improved customer loyalty through improved customer experience.

What we would like you to bring

• Understanding of the Aviation industry and delivering Time Critical shipments using all available services.
• Excellent knowledge of international and domestic airline routings, geography and time zones
• Extensive customer service experience required.
• Extensive customer service experience required.
• Demonstrate efficient risk assessment, problem analysis and problem resolution capabilities.
• Good written and verbal communications skills
• Ability to organize and manage multiple priorities.

What's in it for you

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Sterling a Kuehne + Nagel company, pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.