Global Sea Freight: Import Customer Care Specialist

Kuehne+Nagel; Paisley; On-site; GBP 24,000 - 32,000; Full time

Job summary

Kuehne+Nagel is seeking a Customer Care Specialist (Import) in the United Kingdom to serve as the primary contact for import customers, ensuring excellent service through the shipment lifecycle. You will liaise with customers, sales, overseas offices and operations to keep customers informed and satisfied.

We value strong communication, multi-tasking and problem-solving abilities, and experience in logistics.

Qualifications

• Experience in freight forwarding, logistics or supply chain operations.
• Strong customer service and communication skills.
• Ability to manage multiple priorities.
• Good problem-solving and analytical skills.
• Proficiency in Microsoft Office, especially Excel and Outlook.
• Knowledge of Incoterms and international shipping processes preferred.

Responsibilities

• Manage customer relationships and import enquiries.
• Coordinate with operational teams, carriers and overseas offices.
• Monitor shipments and communicate updates and exceptions.
• Resolve customer issues and provide solutions.
• Support customer retention and satisfaction.
• Maintain customer records, SOPs and CRM updates.
• Collaborate with sales teams on growth opportunities.
• Ensure compliance with company procedures and regulations.

Skills

Freight forwarding

Customer service

Communication

Multitasking

Problem-solving

Analytical thinking

Incoterms knowledge

Tools

Microsoft Office

Excel

Outlook

Job description

Kuehne+Nagel is seeking a Customer Care Specialist (Import) in the United Kingdom to serve as the primary contact for import customers, ensuring excellent service through the shipment lifecycle. You will liaise with customers, sales, overseas offices and operations to keep customers informed and satisfied.

We value strong communication, multi-tasking and problem-solving abilities, and experience in logistics.