Sea Logistics Operational Care Specialist, Import

Kuehne Nagel; Highgate; On-site; GBP 32,000 - 48,000; Full time

Job summary

Kuehne+Nagel is seeking a candidate to join the Operational Care Centre in the UK. You will drive timely processing of BPA tasks, link quotations to shipments after sailing, and ensure documentation for customs clearance. The role supports cost entry, gross profit management and continuous performance improvements.

We value strong analytical abilities, organisational skills and attention to detail, with a customer-focused mindset to ensure service excellence across shipments and milestones.

Qualifications

• Strong analytical and organisational skills.
• Excellent attention to detail.
• Strong customer service orientation.
• Strong knowledge of freight forwarding processes and sea logistics operations.
• Working knowledge of customs requirements, shipment methods and Incoterms.

Responsibilities

• Ensure sales quotations are allocated and linked to shipments once vessels have sailed.
• Prepare and ensure all required documentation and information is available for customs clearance.
• Conduct daily ISR checks and manage discrepancies.
• Retrieve carrier contract rates and ensure accurate cost entry and accrual management.
• Ensure correct gross profit on contracted freight and UK charges.
• Monitor carrier and supplier performance and elevate issues where required.
• Resolve operational, rate and performance discrepancies.
• Maintain accurate and timely milestone updates within operational systems.

Skills

Analytical skills

Organisational skills

Attention to detail

Customer service orientation

Freight forwarding knowledge

Job description

Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? You will be part of the Operational Care Centre (OCC) and responsible for the timely processing of operational tasks through Business Process Automation (BPA), including customs clearance preparation, sales quotation linkage, accurate costing and gross profit management. The role coordinates customer shipments, updates operational milestones and works closely with Customer Care Locations (CCL) to ensure service excellence and operational compliance. How you create impact

• Ensure sales quotations are allocated and linked to shipments once vessels have sailed.
• Prepare and ensure all required documentation and information is available for customs clearance.
• Conduct daily ISR checks and manage discrepancies.
• Retrieve carrier contract rates and ensure accurate cost entry and accrual management.
• Ensure correct gross profit on contracted freight and UK charges.
• Monitor carrier and supplier performance and elevate issues where required.
• Resolve operational, rate and performance discrepancies.
• Maintain accurate and timely milestone updates within operational systems.
  Strong knowledge of freight forwarding processes and sea logistics operations.
• Working knowledge of customs requirements, shipment methods and Incoterms.
• Strong analytical and organisational skills.
• Excellent attention to detail.
• Strong customer service orientation.
  As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine., Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.