Advice Session Supervisor/Trainee Supervisor

Ygam; High Wycombe; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

None

Job summary

Citizens Advice Bucks is seeking an Advice Session Supervisor (or Trainee Supervisor) to oversee our advice sessions across Buckinghamshire. You will supervise advisers, guide and develop volunteers and staff, and uphold high standards in delivering tailored, empathetic support.

We welcome experienced advisers aiming for leadership or those growing into the role through training, and we provide the development support you need to thrive while making a direct impact in our communities.

Qualifications

• Experience supervising advice sessions or frontline teams.
• Ability to develop volunteers and staff through coaching.

Responsibilities

• Supervise advice sessions and ensure quality delivery across channels.
• Guide and develop volunteers and staff to meet standards.
• Collaborate to refine processes and implement best practices.

Skills

People management

Quality assurance

Service improvement

Team leadership

Job description

As an Advice Session Supervisor (or Trainee Supervisor) at Citizens Advice Bucks, you will play a vital role in supporting our advice service across Buckinghamshire. You’ll supervise advice sessions, guide and develop volunteers and staff, and ensure high standards in the delivery of advice across all channels.

This role requires a blend of people management, quality assurance, and service improvement, with a focus on ensuring every client receives effective, accurate, and empathetic support. You will work collaboratively to refine processes, implement best practices, and create a positive, inclusive environment.

Whether you're an experienced adviser ready to step into a leadership role or looking to grow into one through training, we offer the support and development you need to thrive in a role that directly impacts our communities.