Advice Session Supervisor

CITIZENS ADVICE REIGATE AND BANSTEAD LIMITED; Redhill; On-site; GBP 29,000 - 33,000; Full time

Job summary

CITIZENS ADVICE REIGATE AND BANSTEAD LIMITED is seeking an experienced Advice Session Supervisor to lead and supervise our adviser team. The role focuses on coordinating advice sessions and maintaining quality targets within a busy charity environment.

The successful candidate will be self-motivated, with strong people skills, excellent written and verbal communication, and the ability to use a range of IT systems. Office-based role in Redhill and Banstead; rolling applications accepted.

Qualifications

• Experience supervising a team of advisers in a charity setting.
• Strong communication and people skills with a compassionate approach.
• Ability to coordinate sessions and meet quality targets.

Responsibilities

• Supervise and coordinate adviser sessions to ensure quality targets.
• Provide support to volunteer advisers and monitor performance.
• Collaborate with the team to maintain service standards.

Skills

Team supervision

Education

Citizens Advice qualification

Tools

CRM systems

Job description

Advice Session Supervisor: One full time role available (part time applications accepted).

Position:Advice Session Supervisor

Permanent role: Start immediately

Salary: £28,500 – £32,500

Location: Office based role in Redhill and Banstead

Closing date: Applications will be reviewed on receipt on a rolling basis

The opportunity

We are looking for a self-motivated individual with the proven ability to manage and supervise a team of advisers at a charity. Alternatively, this could suit an experienced Citizens Advice qualified volunteer Adviser or paid Caseworker seeking to move into a supervisory role.

The role’s main purpose is to provide supervision and support to our volunteer Advice team by coordinating advice sessions and ensuring we meet our quality targets.

We are looking for someone with a compassionate and patient attitude, who is a strong team player, has an eye for detail and great people skills. You will have excellent written and verbal communication skills and the ability to use a range of IT systems. You will thrive in a busy environment, have a positive outlook and an understanding and commitment to the aims and principles of Citizens Advice.

Citizens Advice values diversity, champions equality and challenges discrimination.

We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian, and Minority Ethnic people, as they are currently underrepresented in our workforce.

Please note that applicants must have the legal right to work in the UK. Unfortunately, we are unable to offer visa sponsorship.