Advice Service Supervisor

THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX; Chesterfield; Ibrido; GBP 29.000 - 36.000; Tempo pieno

Descrizione del lavoro

Citizens Advice Derbyshire Districts is seeking an Advice Service Supervisor to lead our Adviceline operations. You will supervise staff and volunteers, ensure high-quality telephone-based advice, and help deliver a responsive, accessible service across Derbyshire with a hybrid mix of home and office work.

The role requires previous advice experience, supervision skills, and strong digital skills with case management systems.

Competenze

• Previous advice experience, including up to date knowledge of welfare benefits systems.
• Experience in supervising, coaching, developing or mentoring staff and/or volunteers
• Ability to provide clear, supportive and constructive feedback
• Ability to stay focused, calm and decisive when working in a busy and noisy setting
• Strong digital skills, including confident use of case management systems
• Previous experience of working in a fast paced telephone service environment
• A commitment to the aims and principles of Citizens Advice

Mansioni

• Supervise staff and volunteer advisers to ensure high-quality Adviceline sessions.
• Manage smooth running of advice sessions and ensure accessibility.
• Maintain quality standards across the service.
• Provide operational and technical support and collaborate with colleagues.

Conoscenze

Advice experience

Supervising staff

Digital skills

Feedback

Strumenti

Case management systems

Descrizione del lavoro

Advice Service Supervisor

Job summary

• Salary: £32,343.00
• Location: Chesterfield
• Workplace: Hybrid working
• Contract: Permanent
• Hours per week: 37

About the role

Advice Service Supervisor

Hours: Full-Time (37 hours per week, part time will also be considered)

Contract: Permanent

Salary: £32,343.00 per annum, pro rata

Location: Chesterfield (hybrid mix of home and office working, minimum 3 days in the office, occasional travel across Derbyshire)

About the role:

The Advice Service Supervisor will be part of a supervision team overseeing the delivery of high-quality telephone-based advice through our Adviceline. Reporting to the Advice Service Manager responsible for the service, the role involves supervising staff and volunteer advisers, managing the smooth running of advice sessions, maintaining quality standards, and providing operational and technical support. Working closely with colleagues across the service, the postholder will help ensure Adviceline is accessible, well-staffed and responsive to our client’s needs.

A key focus of the role is supporting, motivating and developing staff and volunteers, creating a positive and inclusive working environment where people feel confident, valued and able to deliver the best possible advice to clients.

Who we are looking for:

The ideal candidates will have:

• Previous advice experience, including up to date knowledge of welfare benefits systems
• Experience in supervising, coaching, developing or mentoring staff and/or volunteers
• Ability to provide clear, supportive and constructive feedback
• Ability to stay focused, calm and decisive when working in a busy and noisy setting
• Strong digital skills, including confident use of case management systems
• Previous experience of working in a fast paced telephone service environment
• A commitment to the aims and principles of Citizens Advice

We welcome and encourage applications from people of all backgrounds. We are proud to be a Disability Confident Employer and hold the Derbyshire LGBT+ Rainbow Accreditation.

Successful candidates will be required to undertake a Disclosure and Barring Service (DBS) check and provide proof of Right to Work. Please note that Citizens Advice Derbyshire Districts does not hold a sponsor licence.

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.