Adviceline Supervisor – Hybrid Leadership for Client Advice

Citizens Advice Derbyshire Districts; Chesterfield; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Annual leave

Buy/sell leave

Employee assistance programme

Sick pay

Long service rewards

Hybrid working

Job summary

The Advice Service Supervisor at Citizens Advice Derbyshire Districts will oversee the delivery of high-quality telephone-based advice via Adviceline. You will supervise staff and volunteer advisers, ensure sessions run smoothly, and maintain service quality standards in a busy, client-focused environment.

This role emphasizes supporting, motivating and developing teammates, creating an inclusive workplace where colleagues feel valued and able to deliver the best possible advice.

Qualifications

• Experience supervising staff and volunteer advisers
• Strong communication and people-management skills
• Experience in telephone-based or remote advice services

Responsibilities

• Oversee delivery of Adviceline telephone-based advice
• Supervise staff and volunteer advisers and ensure smooth running of advice sessions
• Maintain quality standards and provide operational and technical support

Job description

The Advice Service Supervisor at Citizens Advice Derbyshire Districts will oversee the delivery of high-quality telephone-based advice via Adviceline. You will supervise staff and volunteer advisers, ensure sessions run smoothly, and maintain service quality standards in a busy, client-focused environment.

This role emphasizes supporting, motivating and developing teammates, creating an inclusive workplace where colleagues feel valued and able to deliver the best possible advice.