Advice Session Supervisor - Lead & Elevate Volunteer Advisers

Citizens Advice BANES; Horsell; On-site; Full time

Job description

We are looking for a self-motivated individual with the proven ability to manage and supervise a team of advisers at a charity. Alternatively, this could suit an experienced Citizens Advice qualified volunteer Adviser or paid Caseworker seeking to move into a supervisory role.

The role’s main purpose is to provide supervision and support to our volunteer Advice team by coordinating advice sessions and ensuring we meet our quality targets.

We are looking for someone with a compassionate and patient attitude, who is a strong team player, has an eye for detail and great people skills. You will have excellent written and verbal communication skills and the ability to use a range of IT systems. You will thrive in a busy environment, have a positive outlook and an understanding and commitment to the aims and principles of Citizens Advice.

Citizens Advice values diversity, champions equality and challenges discrimination.

We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian, and Minority Ethnic people, as they are currently underrepresented in our workforce.

Please note that applicants must have the legal right to work in the UK. Unfortunately, we are unable to offer visa sponsorship.

Please note that this role is not a qualifying work experience (QWE) position for the purposes of the Solicitors Qualifying Examination (SQE).

The number of working days can be agreed during the recruitment stage. The role is full-time but we would consider a job share covering 5 days or a candidate who wishes to work 4 days a week.