Advice Supervisor

Citizens Advice; Banstead; On-site; GBP 32,000 - 42,000; Full time

Job summary

Citizens Advice is seeking a self-motivated individual to manage and supervise a team of advisers within our charity. The role focuses on coordinating advice sessions and ensuring we meet our quality targets to deliver trusted help to callers and visitors.

You will bring a compassionate and patient attitude, be a strong team player with excellent written and verbal communication skills, and be adept with a range of IT systems. A commitment to our aims and principles is essential.

Qualifications

• Experience supervising a team of advisers in a charity or similar setting.
• Strong written and verbal communication skills.
• Ability to use a range of IT systems effectively.

Responsibilities

• Provide supervision and support to the volunteer Advice team by coordinating sessions and meeting quality targets.

Skills

People management

Communication skills

Team collaboration

Tools

IT systems

Job description

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We are looking for a self‑motivated individual with the proven ability to manage and supervise a team of advisers at a charity. Alternatively, this could suit an experienced Citizens Advice qualified volunteer Adviser or paid Caseworker seeking to move into a supervisory role.

The role’s main purpose is to provide supervision and support to our volunteer Advice team by coordinating advice sessions and ensuring we meet our quality targets.

We are looking for someone with a compassionate and patient attitude, who is a strong team player, has an eye for detail and great people skills. You will have excellent written and verbal communication skills and the ability to use a range of IT systems. You will thrive in a busy environment, have a positive outlook and an understanding and commitment to the aims and principles of Citizens Advice.

Citizens Advice values diversity, champions equality and challenges discrimination.

We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian, and Minority Ethnic people, as they are currently underrepresented in our workforce.

Please note that applicants must have the legal right to work in the UK. Unfortunately, we are unable to offer visa sponsorship.