Advice Team Lead — Charity Supervision

LLOYD'S REGISTER INTERNATIONAL; Redhill; On-site; GBP 29,000 - 33,000; Full time

Job summary

Citizens Advice in Redhill is seeking an Advice Supervisor to lead and support a team of advisers. The role focuses on coordinating sessions and ensuring we meet quality targets while maintaining a compassionate and patient approach.

Strong communication skills and IT proficiency are essential for this busy office-based environment. The successful candidate will thrive in a team setting, demonstrate attention to detail, and align with Citizens Advice values.

Qualifications

• Experience supervising a team of advisers.
• Strong written and verbal communication skills.
• Ability to coordinate sessions and meet quality targets.

Responsibilities

• Supervise and support the volunteer Advice team.
• Coordinate advice sessions and ensure service quality targets are met.
• Foster a compassionate, patient team environment and use IT systems effectively.

Job description

Citizens Advice in Redhill is seeking an Advice Supervisor to lead and support a team of advisers. The role focuses on coordinating sessions and ensuring we meet quality targets while maintaining a compassionate and patient approach.

Strong communication skills and IT proficiency are essential for this busy office-based environment. The successful candidate will thrive in a team setting, demonstrate attention to detail, and align with Citizens Advice values.