Advice Supervisor

Citizens Advice BANES; Redhill; On-site; GBP 28,000 - 38,000; Full time

Job summary

Citizens Advice BANES is seeking a self-motivated supervisor to lead a team of advisers and volunteers. The role focuses on coordinating advice sessions, supporting staff and volunteers, and ensuring we meet quality targets in a busy environment.

You'll need a compassionate, patient approach, strong teamwork, excellent communication, and the ability to use various IT systems. A commitment to Citizens Advice aims and principles is essential.

Qualifications

• Proven ability to manage and supervise a team of advisers.
• Experience with Citizens Advice as volunteer adviser or paid Caseworker moving into supervision.
• Compassionate and patient attitude with strong teamwork and attention to detail.
• Excellent written and verbal communication and ability to use a range of IT systems.

Responsibilities

• Provide supervision and support to the Advice team.
• Coordinate advice sessions and ensure quality targets are met.
• Support volunteers and advisers in delivering high-quality guidance.

Skills

Team leadership

Communication skills

Attention to detail

People skills

IT systems proficiency

Compassionate and patient

Self-motivation

Tools

IT systems

Job description

We are looking for a self-motivated individual with the proven ability to manage and supervise a team of advisers at a charity. Alternatively, this could suit an experienced Citizens Advice qualified volunteer Adviser or paid Caseworker seeking to move into a supervisory role.

The role’s main purpose is to provide supervision and support to our volunteer Advice team by coordinating advice sessions and ensuring we meet our quality targets.

We are looking for someone with a compassionate and patient attitude, who is a strong team player, has an eye for detail and great people skills. You will have excellent written and verbal communication skills and the ability to use a range of IT systems. You will thrive in a busy environment, have a positive outlook and an understanding and commitment to the aims and principles of Citizens Advice.

Citizens Advice values diversity, champions equality and challenges discrimination.

We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian, and Minority Ethnic people, as they are currently underrepresented in our workforce.

Please note that applicants must have the legal right to work in the UK. Unfortunately, we are unable to offer visa sponsorship.