Advice Supervisor

LLOYD'S REGISTER INTERNATIONAL; Redhill; On-site; GBP 29,000 - 33,000; Full time

Job summary

Citizens Advice in Redhill is seeking an Advice Supervisor to lead and support a team of advisers. The role focuses on coordinating sessions and ensuring we meet quality targets while maintaining a compassionate and patient approach.

Strong communication skills and IT proficiency are essential for this busy office-based environment. The successful candidate will thrive in a team setting, demonstrate attention to detail, and align with Citizens Advice values.

Qualifications

• Experience supervising a team of advisers.
• Strong written and verbal communication skills.
• Ability to coordinate sessions and meet quality targets.

Responsibilities

• Supervise and support the volunteer Advice team.
• Coordinate advice sessions and ensure service quality targets are met.
• Foster a compassionate, patient team environment and use IT systems effectively.

Job description

Advice Supervisor

Apply before 11.59pm on 30 September 2026.

Job summary

• Salary: £28,500-£32,500
• Location: Redhill & Banstead
• Workplace: Office based
• Contract: Permanent
• Hours per week: 37.5

About the role

We are looking for a self-motivated individual with the proven ability to manage and supervise a team of advisers at a charity. Alternatively, this could suit an experienced Citizens Advice qualified volunteer Adviser or paid Caseworker seeking to move into a supervisory role.

The role’s main purpose is to provide supervision and support to our volunteer Advice team by coordinating advice sessions and ensuring we meet our quality targets.

We are looking for someone with a compassionate and patient attitude, who is a strong team player, has an eye for detail and great people skills. You will have excellent written and verbal communication skills and the ability to use a range of IT systems. You will thrive in a busy environment, have a positive outlook and an understanding and commitment to the aims and principles of Citizens Advice.

Citizens Advice values diversity, champions equality and challenges discrimination.

We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian, and Minority Ethnic people, as they are currently underrepresented in our workforce.

Please note that applicants must have the legal right to work in the UK. Unfortunately, we are unable to offer visa sponsorship.