Charity Advice Team Supervisor

Citizens Advice; Banstead; On-site; GBP 32,000 - 42,000; Full time

Job summary

Citizens Advice is seeking a self-motivated individual to manage and supervise a team of advisers within our charity. The role focuses on coordinating advice sessions and ensuring we meet our quality targets to deliver trusted help to callers and visitors.

You will bring a compassionate and patient attitude, be a strong team player with excellent written and verbal communication skills, and be adept with a range of IT systems. A commitment to our aims and principles is essential.

Qualifications

• Experience supervising a team of advisers in a charity or similar setting.
• Strong written and verbal communication skills.
• Ability to use a range of IT systems effectively.

Responsibilities

• Provide supervision and support to the volunteer Advice team by coordinating sessions and meeting quality targets.

Skills

People management

Communication skills

Team collaboration

Tools

IT systems

Job description

Citizens Advice is seeking a self-motivated individual to manage and supervise a team of advisers within our charity. The role focuses on coordinating advice sessions and ensuring we meet our quality targets to deliver trusted help to callers and visitors.

You will bring a compassionate and patient attitude, be a strong team player with excellent written and verbal communication skills, and be adept with a range of IT systems. A commitment to our aims and principles is essential.