Advice Session Supervisor – Volunteer Team Lead

communityactioneastsussex; Uckfield; On-site; GBP 29,000 - 35,000; Part time

Job summary

Wealden Citizens Advice in Crowborough, Hailsham and Uckfield is looking for an Advice Session Supervisor to oversee a team of volunteers and support advisers.

The role involves supervising advice sessions across debt, benefits, housing, immigration and employment, reviewing adviser quality and collaborating with the Wealden Management Team for a high‑quality service. It is a fixed term contract for 6 months, working 1 day per week (7 hours) with a salary of £32,061 FTE (£6,065.60 pro rata).

Qualifications

• Experience supervising volunteers in Citizens Advice or similar service.
• Ability to review the quality of adviser work and ensure an effective service.
• Experience across debt, energy, benefits, housing, immigration and employment channels.

Responsibilities

• Supervise and support volunteer advisers across offices.
• Review adviser encounters across channels to ensure high quality advice.
• Collaborate with management to improve the service for clients.

Skills

Citizens Advice experience

Job description

Wealden Citizens Advice in Crowborough, Hailsham and Uckfield is looking for an Advice Session Supervisor to oversee a team of volunteers and support advisers.

The role involves supervising advice sessions across debt, benefits, housing, immigration and employment, reviewing adviser quality and collaborating with the Wealden Management Team for a high‑quality service. It is a fixed term contract for 6 months, working 1 day per week (7 hours) with a salary of £32,061 FTE (£6,065.60 pro rata).