Advice Session Supervisor

LLOYD'S REGISTER INTERNATIONAL; Wealden; Hybrid; GBP 62,000 - 74,000; Part time

Job summary

Wealden Citizens Advice seeks an Advice Session Supervisor to oversee volunteer advisers across Crowborough, Hailsham and Uckfield offices. The role is advertised as in-person but hybrid or remote work will be considered if local recruitment proves challenging.

You will work flexibly across all Wealden Citizens Advice services to ensure a high‑quality, accessible advice service to clients. This fixed‑term contract runs until 30 April 2027, with a 7‑hour per week schedule.

Qualifications

• No formal qualifications are stated in the job ad.

Responsibilities

• Guide volunteers to information sources and ensure all aspects of a clientʼs situation are considered.
• Provide supervision and develop volunteers' skills and competences through guidance and feedback.
• Monitor case records, calls and emails to meet quality standards and service levels.
• Identify developmental issues to improve advice quality and consistency for clients.
• Keep knowledge up to date and provide technical support to advisers.

Job description

Advice Session Supervisor

Apply before 11.59pm on 8 October 2026.

Job summary

• Salary: £6,065.60
• Location: Wealden
• Workplace: Hybrid working
• Contract: Fixed term contract, until 30 April 2027
• Hours per week: 7

About the role

We have an exciting opportunity for an Advice Session Supervisor in our Crowborough, Hailsham and Uckfield offices. This post is advertised as in-person however hybrid or remote working will be considered if local recruitment proves challenging. You will be required to work flexibly across all of Wealden Citizens Advice and work collaboratively with the Wealden Management Team for the benefit of all our clients. You will have Citizens Advice experience to provide supervision and support to our volunteer team, review the quality of work of advisers to ensure an effect and efficient advice service to clients.

We offer advice on debt, energy, benefits, housing, immigration, and employment etc. to clients through a variety of channels, including telephone, face to face and email.

Key work areas and tasks

Service Delivery

• Actively support the quality of advice by guiding volunteers to information sources, checking that all aspects of a client's situation have been considered, checking that follow up work is progressed, and that research and campaigns issues are identified.
• Provide the appropriate level of support and supervision to volunteers depending on their level of competence. Develop their skills and competences, by explaining, guiding, demonstrating, encouraging, suggesting, coaching, giving constructive feedback and challenging appropriately - adapting the level of support to individual competence and need, and taking account of the whole team.
• Monitor case records, telephone call, emails etc of volunteers to meet quality standards and service level agreements.
• Ensure developmental issues are identified and acted on to support individuals, improve the quality of advice and ensure clients receive a consistent level of advice.
• Keep technical knowledge up to date and provide technical support to advisors.
• Maintain effective admin systems, records on Casebook, follow up work and quality control.

Staff Support and Management

• Create a positive working environment in which equality and diversity are upheld, dignity at work is upheld and staff can do their best.
• Participate in the training and support of new volunteers in line with their Learning Assessment Records.
• Identify learning and development needs of volunteers.

Research & Campaigns

• Identify research and campaigns issues and assist with research and campaigns work by providing information about clients’ circumstances through the appropriate channels.

Professional Development

• Keep up to date with legislation, policies and procedures and undertake appropriate training.