Advancement Operations & Alumni Engagement Lead

University-of-Salford; Salford; On-site; GBP 40,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

32 days leave plus holidays

MySalford benefits portal

Wellbeing support

Job summary

The University of Salford is seeking a Philanthropy and Alumni Operations Manager to lead the systems, data and operational services underpinning fundraising and alumni engagement. You will ensure governance, drive data-driven decisions and support teams to excel in delivering meaningful alumni and donor relationships.

You will manage CRM and advancement systems, improve data quality, deliver reporting, oversee gift administration and ensure compliance while developing a small operations team.

Qualifications

• Experience managing CRM systems or complex databases and data quality.
• Ability to translate data into insight for decision-making.
• Strong communication skills and collaboration with multiple stakeholders.
• Commitment to continuous improvement and governance of processes.

Responsibilities

• Lead the operational delivery of advancement services across the University.
• Manage systems, processes and staff supporting fundraising and alumni engagement.
• Drive data quality, governance and operational efficiency.
• Provide reporting and insight to support strategic decisions.
• Oversee gift administration and related financial processes.
• Ensure compliance with legislation and sector best practice.
• Lead and develop a small specialist operations team.

Skills

CRM systems

Data governance

Stakeholder engagement

Process improvement

Tools

Raiser's Edge NXT

CRM software

Job description

The University of Salford is seeking a Philanthropy and Alumni Operations Manager to lead the systems, data and operational services underpinning fundraising and alumni engagement. You will ensure governance, drive data-driven decisions and support teams to excel in delivering meaningful alumni and donor relationships.

You will manage CRM and advancement systems, improve data quality, deliver reporting, oversee gift administration and ensure compliance while developing a small operations team.