Philanthropy and Alumni Operations Manager

University-of-Salford; Salford; On-site; GBP 40,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

32 days leave plus holidays

MySalford benefits portal

Wellbeing support

Job summary

The University of Salford is seeking a Philanthropy and Alumni Operations Manager to lead the systems, data and operational services underpinning fundraising and alumni engagement. You will ensure governance, drive data-driven decisions and support teams to excel in delivering meaningful alumni and donor relationships.

You will manage CRM and advancement systems, improve data quality, deliver reporting, oversee gift administration and ensure compliance while developing a small operations team.

Qualifications

• Experience managing CRM systems or complex databases and data quality.
• Ability to translate data into insight for decision-making.
• Strong communication skills and collaboration with multiple stakeholders.
• Commitment to continuous improvement and governance of processes.

Responsibilities

• Lead the operational delivery of advancement services across the University.
• Manage systems, processes and staff supporting fundraising and alumni engagement.
• Drive data quality, governance and operational efficiency.
• Provide reporting and insight to support strategic decisions.
• Oversee gift administration and related financial processes.
• Ensure compliance with legislation and sector best practice.
• Lead and develop a small specialist operations team.

Skills

CRM systems

Data governance

Stakeholder engagement

Process improvement

Tools

Raiser's Edge NXT

CRM software

Job description

Help us build lifelong relationships that enrich lives.

The University of Salford is delivering its ambitious Innovating to Enrich Lives strategy, creating opportunities through world-changing education, research and engagement. At the heart of this ambition is our Philanthropy, Alumni and Supporter Engagement (PASE) team, which connects alumni, donors and supporters with opportunities to make a lasting difference.

We’re looking for a talented and motivated Philanthropy and Alumni Operations Manager to lead the systems, data and operational services that underpin our fundraising and alumni engagement activities.

This is an exciting opportunity for an experienced operational leader who enjoys improving processes, using data to drive decision-making and supporting teams to perform at their best. You’ll ensure colleagues have the systems, insight and governance needed to build meaningful relationships with alumni and supporters around the world.

What will you be doing?

You’ll lead the operational delivery of advancement services across the University, managing the systems, processes and specialist staff that support fundraising and alumni engagement activity.

Key responsibilities include:

• Leading the management and development of our CRM and advancement systems, including Raiser's Edge NXT.
• Driving improvements in data quality, governance and operational efficiency.
• Delivering reporting and insight to support strategic decision-making.
• Overseeing gift administration and related financial processes.
• Ensuring compliance with relevant legislation and sector best practice.
• Leading and developing a small specialist operations team.

Who are we looking for?

You’ll have experience managing CRM systems or complex databases, delivering operational improvements and working with data to generate insight. You’ll be an effective communicator, confident building relationships with a wide range of stakeholders and committed to continuous improvement.

Why join us?

You’ll be part of a supportive and collaborative community committed to making a positive impact, with access to flexible working, excellent benefits and opportunities for professional development.

Join us and help shape the future of philanthropy and alumni engagement at the University of Salford.

What’s in it for you?

• Competitive salary - and excellent pension scheme
• An impressive 32 days leave - plus bank holidays, additional time off at Christmas and the opportunity to buy even more!
• Our community - there’s a real sense of belonging here at Salford. We value diversity, in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students’ lives
• The Perks! - MySalford, our online employee portal offers a wide range of lifestyle benefits and discounts

• Wellbeing support - all our people are important to us and we have services and facilities dedicated to your mental and physical health, ranging from an Employee Assistance Programme and counselling, to sports and fitness facilities including discounted gym memberships

  JOB DESCRIPTION