Philanthropy and Alumni Operations Manager

The University Of Salford; Manchester; On-site; GBP 55,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Excellent pension scheme

32 days leave + bank holidays

MySalford employee portal benefits

Flexible working opportunities

Job summary

The University Of Salford is seeking a Philanthropy and Alumni Operations Manager to lead the systems, data and operational services that underpin fundraising and alumni engagement. You will ensure colleagues have the governance and insight needed to build meaningful relationships with alumni and supporters around the world.

You’ll have experience managing CRM systems or complex databases, delivering operational improvements and working with data to generate insight.

Qualifications

• Experience managing CRM systems or complex databases.
• Experience delivering operational improvements and data-driven insights.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead the management and development of CRM and advancement systems.
• Drive data quality, governance and operational efficiency.
• Deliver reporting and insight to support strategic decisions.
• Oversee gift administration and related financial processes.
• Ensure compliance with legislation and best practice.
• Lead and develop a small specialist operations team.

Skills

CRM systems

Data governance

Operational improvements

Stakeholder management

Tools

Raiser's Edge NXT

Job description

Help us build lifelong relationships that enrich lives.

The University of Salford is delivering its ambitious Innovating to Enrich Lives strategy, creating opportunities through world-changing education, research and engagement. At the heart of this ambition is our Philanthropy, Alumni and Supporter Engagement (PASE) team, which connects alumni, donors and supporters with opportunities to make a lasting difference.

We're looking for a talented and motivated Philanthropy and Alumni Operations Manager to lead the systems, data and operational services that underpin our fundraising and alumni engagement activities. This is an exciting opportunity for an experienced operational leader who enjoys improving processes, using data to drive decision-making and supporting teams to perform at their best. You'll ensure colleagues have the systems, insight and governance needed to build meaningful relationships with alumni and supporters around the world.

What will you be doing?

You'll lead the operational delivery of advancement services across the University, managing the systems, processes and specialist staff that support fundraising and alumni engagement activity.

Key responsibilities include:

• Leading the management and development of our CRM and advancement systems, including Raiser's Edge NXT.
• Driving improvements in data quality, governance and operational efficiency.
• Delivering reporting and insight to support strategic decision-making.
• Overseeing gift administration and related financial processes.
• Ensuring compliance with relevant legislation and sector best practice.
• Leading and developing a small specialist operations team.

You’ll have experience managing CRM systems or complex databases, delivering operational improvements and working with data to generate insight. You’ll be an effective communicator, confident building relationships with a wide range of stakeholders and committed to continuous improvement.

You’ll be part of a supportive and collaborative community committed to making a positive impact, with access to flexible working, excellent benefits and opportunities for professional development.

Join us and help shape the future of philanthropy and alumni engagement at the University of Salford.

What's in it for you?

Competitive salary - and excellent pension scheme

An impressive 32 days leave - plus bank holidays, additional time off at Christmas and the opportunity to buy even more!

Our community - there's a real sense of belonging here at Salford. We value diversity, in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students' lives

The Perks! - MySalford, our online employee portal offers a wide range of lifestyle benefits and discounts