Adult Learning Assistant

Derby City Council; East Midlands; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

27 days annual leave

Local Government Pension Scheme

Cycle2Work scheme

Employee Wellbeing

Job summary

Derby City Council's Derby Adult Learning Service is seeking an Adult Learning Assistant to support learners and staff with customer service and administration. The role involves day-to-day admin tasks and communicating with learners face to face, by phone, and by email.

Join a busy administration team in a local environment that values diversity and inclusive practice. The closing date is 13 September 2026; DBS checks apply and a minimum grade is expected for appointment.

Qualifications

• Provide excellent customer service.
• Strong administration and organisational skills.

Responsibilities

• Provide customer service and administrative support to learners and staff.
• Carry out day-to-day administrative tasks.
• Communicate with learners face to face, over the telephone and by email.

Job description

Location: Derby Adult Learning Service

Hours: 37 hours a week

Closing Date: 13/09/2026

Contract Type: Permanent

Do you have great people and communication skills? Do you enjoy working in a dynamic environment with a wide variety of people? Do you have great administration and customer service skills? If so we are looking for you.

We are recruiting for the role of Adult Learning Assistant at Derby Adult Learning Service to provide customer service and administrative support to a wide variety of learners and staff at our Adult Learning Centre.

You will be part of the administration team, working as an Adult Learning Assistant, and will carry out day to day administrative tasks and communicate with learners face to face, over the telephone and by email.

Who We Are

Here at Derby City Council, we're dedicated to delivering nearly 250 first-class services to citizens and businesses in the heart of the Midlands. People are at the centre of all that we do, and we have an outstanding track record of recruiting and developing talented individuals by providing them with varied and fulfilling career opportunities. Find out more about what it's like to work for us.

What We Offer

You too could be part of something brilliant by becoming a colleague at Derby City Council; in addition to making a difference to the lives of people across the city, you'll also receive:

• Continued professional development opportunities & career conversations
• 27 days annual leave (rising to 32 days after 5 years' service), plus bank holidays
• Local Government Pension Scheme
• Team Derby Rewards - retail and leisure discounts
• Tusker Car Benefit Scheme
• Cycle2Work Scheme & free cycle training
• Employee Assistance Programme, Wellbeing Calendar and Support
• Access to our Equality Employee Networks - LGBTQ+, Disabled Employee Network & Carers and our Black, Asian & Minority Ethnic Employee Support Network and Neurodiversity Network
• Support for colleagues who are carers

Next Steps:

The closing date for this vacancy is at midnight on Sunday 13th September 2026. Any applications received after the closing date will not be accepted.

Important Information

Links to the full Job Description and Person Specification are below.

As part of our safer recruitment checks the successful candidate will be subject to a DBS check.

All employees will normally be appointed to the minimum of the grade for the job.

Before you complete your application, please read our guidance on filling in your application form.

Remember to align your personal statement to the essential criteria in the Person Specification.

Please be aware that where there are colleagues within the organisation who are 'at risk' of redundancy, requirements to redeploy to another suitable role will apply and take priority.

Equality, Diversity & Inclusion

We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility.

We are proud to be a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.

We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.

Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we'll do all we can to help. We strongly believe in social understanding of disability and for us it's all about removing barriers to equality.

If you have any questions regarding this vacancy or are having difficulty applying, please contact our Recruitment Team on01332 640844 (Relay UK - 18001 01332 640 844) or at [e-mail] . https://www.derby.gov.uk/signing-service/