Admissions Coordinator

St Catherine's College; Crawley; On-site; GBP 35,000 - 45,000; Full time

Job summary

A vibrant residential college in Crawley, United Kingdom, is seeking an organized Admissions Coordinator to oversee the admissions lifecycle. You will engage with students and families, manage data, and represent the College at events. The role requires strong communication skills, experience in higher education, and proficiency with CRM systems. This position offers a chance to make a meaningful impact on students' lives while working in a supportive environment.

Benefits

Free parking

Lunches

Gym membership

Qualifications

• Minimum 4 years’ experience in admissions or higher education.
• Strong database management experience.
• Proficiency in CRM systems and Microsoft Office 365.

Responsibilities

• Manage enquiries, applications, interviews, and conversions.
• Track and report admissions data for Executive and Board.
• Conduct interviews assessing alignment with College culture.

Skills

Excellent communication and interpersonal skills

Strong organisational ability

Analytical mindset

Creative problem-solver

Education

Degree or Diploma in a relevant field

4 years’ experience in a similar role

Tools

CRM systems (StarRez, Salesforce)

Microsoft Office 365

Job description

About St Catherine’s College

St Catherine’s College is a vibrant residential college community supporting over 800 students across the University of Western Australia and Curtin University. We are committed to academic excellence and fostering a welcoming and inclusive environment for students from Australia and around the world.

The Opportunity

We are seeking a driven and highly organised Admissions Coordinator to play a pivotal role in shaping the future of our student community.

Working closely with the Associate Director of Marketing, Admissions and Communications, you will manage and enhance the College’s admissions lifecycle from first enquiry through to enrolment and arrival. You will be a key ambassador for the College, engaging with students, families, schools, universities and international partners.

This role suits someone who enjoys relationship-building, data-driven decision-making, and working in a purpose-driven environment.

Key Responsibilities

Admissions and Enrolments

• Drive enrolment growth by managing enquiries, applications, interviews, offers and conversions.
• Track, analyse and report admissions data for Executive and Board reporting.
• Conduct interviews with prospective students to assess alignment with College culture.
• Deliver engaging and personalised campus tours for prospective residents and families.
• Represent the College at school visits, expos, Open Days and recruitment events.
• Maintain up-to-date knowledge of College programs, scholarships and strategic priorities.

CRM and Database Management

• Maintain accurate and compliant admissions records from enquiry to enrolment.
• Ensure all contracts, documentation and deadlines are met.
• Provide regular occupancy, enquiry and conversion reporting.
• Develop and improve CRM workflows, reports and templates.
• Identify opportunities to improve efficiency, accuracy and candidate experience.
• Coordinate internally to support smooth room allocation and student arrival processes.

Collaboration and Operations

• Work closely with marketing, reception, housekeeping and maintenance teams.
• Promote a safe, professional and compliant working environment.
• Undertake additional duties aligned with the role as required.

About You

Qualifications and Experience

• Degree, Diploma or minimum 4 years’ experience in a similar role.
• Experience in admissions, higher education or professional services preferred.
• Demonstrated experience using CRM systems (StarRez or Salesforce, highly regarded).
• Strong database management experience (minimum 4 years).
• Proficiency in Microsoft Office 365 or similar platforms.

Core Capabilities

• Excellent communication and interpersonal skills.
• Strong organisational ability with close attention to detail.
• An analytical mindset with confidence in interpreting and reporting data.
• Ability to manage deadlines, compliance and multiple priorities.
• Professional presence when representing the College.
• Creative problem-solver who can proactively improve systems and processes.
• Alignment with the values of a not-for-profit environment.
• Willingness to travel locally and regionally as required.

Mandatory Requirements

• Eligibility to work in Australia.
• Ability to obtain:
  • Working with Children Check
  • National Police Clearance
  • Vaccination Certificate (as required)

Why Join St Catherine’s College?

• Work in a values-driven educational community
• Enjoy free parking, lunches and gym membership
• Make a meaningful impact on students’ lives
• Collaborate with passionate and supportive colleagues