Administrator Trauma & Orthopaedics-B3

Royal Surrey NHS Foundation Trust; Guildford; On-site; GBP 21,000 - 29,000; Full time

Job summary

Royal Surrey NHS Foundation Trust in Guildford is seeking an efficient administrator to support the Orthotic (Patient Appliance Service) clinics within the Trauma and Orthopaedic department. The role includes preparing medical records, arranging daily clinics and coordinating patients.

You will handle bookings, ordering appliances, answer calls and ensure records are up to date. The position offers exposure to a busy clinical environment and opportunities for professional development.

Qualifications

• Efficient, organised and experienced administrator to support daily orthotics clinics.
• Able to communicate effectively with patients, clinicians and admin staff.
• Flexible attitude; able to work under pressure and methodical.

Responsibilities

• Prep medical records for daily orthotics clinics.
• Receive and order orthotic appliances.
• Book patients into clinic and manage follow-ups.
• Answer telephone enquiries and liaise with departments.

Skills

Organised

Customer focused

Excellent communication

Administrative skills

Ability to work under pressure

Job description

To support the Orthotic (Patient Appliance Service) clinics within the wider Trauma and Orthopaedic department. Assisting the team in providing a varied efficient and effective service for our orthotic patients and specialist clinicians.

To provide administration support to the patient appliance service, organise and prepare for daily clinics, including prepping medical records, completing administration, ordering and other support functions to ensure the smooth running of the orthotics clinics. Coordinating patients within the clinic, booking follow-up and new appointments, ordering appliances and ensuring they are ready for consultant appointments. Ensure that medical records are kept up to date with all relevant clinical and patient information.

The Trauma & Orthopaedics department are looking for an efficient, organised and experienced administrator who can help support the day to day running of our busy orthotics clinics.

We are looking for an individual who is organised, customer focused, adaptable and able to communicate effectively with patients, clinicians and other admin staff within the department.

The role is varied and so a flexible attitude and approach to work is a must as no two days will be the same, however some of the daily tasks will include prepping medical records, receiving and ordering orthotic appliances, booking patients into clinic, answering telephone enquiries and dealing with colleagues both within T&O and across the wider trust. We need someone who will work well under pressure and approach tasks methodically and logically.

We are looking for someone who will bring a positive attitude and enthusiasm to the role as well as an individual who will have the confidence to work autonomously once trained.

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.