Clinical Office Administrator - Hand Therapy

Ashford and St. Peter's Hospitals NHS Foundation Trust; Ashford; On-site; GBP 20,000 - 23,000; Full time

Job summary

Ashford and St. Peters Hospitals NHS Foundation Trust is seeking an administrative assistant to support the outpatient hand therapy service. You will handle reception duties, book appointments, manage telephone enquiries, and use trust systems to support patient flow.

The role involves cross-site coverage, direct patient contact, and teamwork to deliver a high-quality patient experience. Training will be provided for systems such as Cerner, ERS, Evolve, Envoy and Dictate IT.

Responsibilities

• Reception duties, booking both new and follow up appointments.
• Utilising clinic slots fully, handling telephone enquiries and using trust systems.
• Provide other clerical and administrative support to the outpatient hand therapy service as required.
• Direct contact with patients, carers and relatives and healthcare professionals.
• Support the outpatient Band 7 Hand Therapists and other team members in the smooth running of the hand therapy outpatient department.
• Provide cross site reception/administration cover as required.
• Demonstrate excellent communication skills and ability to work as part of an admin team delivering high-quality patient experience.
• Understanding of the 18-week patient pathway is preferable; training will be given.
• Use systems Cerner, ERS, Evolve, Envoy and Dictate IT; training will be provided if needed.
• Multi-task and work well under pressure, prioritising workload and creating a great patient experience.
• Organisation is part of Ashford and St. Peters Hospitals NHS Foundation Trust, serving Surrey residents and employing thousands of staff.
• Our vision is to provide an outstanding experience and best outcomes for patients and the team.
• Continuous professional development and flexible workforce planning are priorities.
• Colleagues may occasionally work across both Ashford and St. Peters Hospitals NHS Foundation Trust and Royal Surrey NHS Foundation Trust to support shared services.
• St Peter's Hospital delivers complex medical and surgical care, maternity and emergency services; Day and orthopaedic surgery, ophthalmology and outpatient services are delivered at Ashford Hospital; additional services at Woking Community Hospital.
• We are committed to our values in everyday interactions to deliver services effectively.

Job description

The post holder will:

Undertake a range of administrative and clerical activities including:

Reception duties, booking both new and follow up appointments. Utilising clinic slots fully, telephone enquiries and use a number of trust systems.

In addition, the role will provide other clerical and administrative support to the outpatient hand therapy service as required.

The post holder will come into direct contact with patients, carers and relatives and healthcare professionals.

To support the outpatient Band 7 Hand Therapists and other members of the team in the smooth running of the hand therapy outpatient department.

To provide cross site reception/administration cover as required.

The successful applicant will have the ability to work as part of the admin team in order to deliver a high-quality patient experience and administrative service for our team of Hand Therapists, display excellent communication skills, and have an understanding of delivering healthcare services. You will need to demonstrate commitment to care quality and performance delivery, alongside being a team player with the ability to problem solve and work independently.

An understanding of the 18-week patient pathway is preferable, although training will be given. You will be required to use a number of systems including Cerner, ERS, Evolve, Envoy and Dictate IT. Previous experience of these systems is desirable, but not essential, as training will be provided.

Applicants should refer to the Person Specification to ensure they meet the criteria for the post., The post holder will be able to multi task and work well under pressure, prioritising work load and creating a great patient experience.

Ashford and St. Peters Hospitals NHS Foundation Trust is the largest provider of acute hospital services to Surrey residents, serving a population of 410,00 people and employing approximately 4,800 staff.

Our vision is to provide an outstanding experience and best outcomes for patients and the team. We are committed to providing continuous professional development and flexibility to deliver our workforce plan.

We are part of a collaborative Group with the Royal Surrey NHS Foundation Trust. As part of this partnership, colleagues may occasionally work across both organisations to support shared services, development opportunities and patient care.

St Peter's Hospital delivers complex medical and surgical care, maternity and emergency services. Day and orthopaedic surgery, ophthalmology and outpatient services are delivered at Ashford Hospital. Additional services are delivered at Woking Community Hospital.

Our Values provide us with the behaviours we respect and can commit to. By living our values through our everyday interactions, we can build a stronger, more resilient, and forward- thinking organisation, guiding us to achieve success and make a positive impact on how we deliver our services.