Ophthalmology Admin Assistant

University Hospitals of Derby and Burton NHS Foundation Trust; Burton upon Trent; On-site; GBP 18,000 - 23,000; Full time

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a clerical administrator to support the Ophthalmology Department at the Treatment Centre, Queens Hospital Burton. The role involves face-to-face and telephone patient contact, handling enquiries, and completing a range of clerical duties to keep the department operating smoothly.

You will primarily work in an office setting but will also cover Front of House reception, Eye Clinic reception, File room and back office tasks

Qualifications

• General administration within Ophthalmology Department.
• Face-to-face and telephone patient contact.
• Covering Front of House reception and other areas as needed.

Responsibilities

• Predominantly dealing with general administration of the Ophthalmology Department within the Treatment Centre of Queens Hospital Burton.
• Varied day-to-day tasks handling patient appointments and queries.
• Providing cover in other areas of the team when required.

Skills

Clerical skills

Customer service

Communication

Team player

Job description

The post holder is required to provide a clerical service within the Treatment Centre, ensuring that the professional and caring image of the Trust is maintained at all times. The post will involve a combination of patient contact (face to face and on the telephone), consultant and staff enquiries and a range of clerical duties intended to ensure the smooth and efficient operation of the Treatment Centre Administration Department. Reliability, flexibility and a good team spirit are essential to the role. The role is predominantly office based but cover will be required for the Front of House reception, Eye Clinic reception, File room and back office as necessary. You will have your own jobs to do day to day, however you will be the first port of call to cover areas, so you may be be required to move areas at short notice.,

• Predominantly dealing with the general administration of the Ophthalmology Department within the Treatment Centre of Queens Hospital Burton.
• Varied day to day tasks dealing with patient appointments and queries.
• Providing cover in other areas of the team when required.
  As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work. In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.