Administrator

Kent PLC; Brompton; On-site; GBP 21,000 - 25,000; Full time

Job summary

Kent PLC in the United Kingdom is seeking an Administrator to support our service and help ensure patients have a smooth, positive experience. You’ll coordinate clinics, book appointments, process referrals and maintain confidential records, acting as a first point of contact for complex admin queries.

You will use RiO to transfer patients and manage caseloads, attend meetings and record clear action notes, and work on a varied daily rota while supervising Band 2 admin staff and delivering

Qualifications

• Experience providing admin support in a healthcare setting is advantageous.
• Ability to coordinate multiple tasks and communicate clearly with teams.

Responsibilities

• Coordinate clinics, book appointments and produce letters.
• Process referrals and maintain accurate, confidential records.
• Manage generic inboxes and respond to internal/external queries.
• Act as first point of contact for complex admin questions.
• Escalate issues to keep the service running smoothly.
• Use RiO to transfer patients and manage caseloads.
• Attend meetings and record clear action notes.
• Work on a varied daily rota.
• Provide daily support and supervision to Band 2 admin staff.
• Deliver responsive admin support to clinical teams, senior management and the Business Administration Coordinator, including ad-hoc tasks and projects.

Tools

RiO

Job description

Are you an organised multitasker who thrives in a busy environment? We're looking for an Administrator to support our service and help ensure patients have a smooth, positive experience., What you’ll do

• Coordinate clinics, book appointments and produce letters
• Process referrals and maintain accurate, confidential records
• Manage generic inboxes and respond to internal/external queries
• Act as first point of contact for complex admin questions
• Escalate issues to keep the service running smoothly
• Use RiO to transfer patients and manage caseloads
• Attend meetings and record clear action notes
• Work on a varied daily rota

Support & Leadership

• Provide daily support and supervision to Band 2 admin staff
• Deliver responsive admin support to clinical teams, senior management and the Business Administration Coordinator, including ad-hoc tasks and projects

We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated 'Good' by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.

Our vision is simple: We are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident. Join us - if you share our passion for better mental health care and want to be part of a team that's doing well together.