Sales Support Administrator (Part Time)

Digital Appointments; Hempstalls; On-site; GBP 12,000 - 18,000; Part time

Job summary

Digital Appointments in Stoke-on-Trent is seeking a Part-Time Sales Support Administrator to join the commercial team. You will handle quotes, orders, CRM records and customer communications while working 20 hours per week.

This role suits an organised, personable administrator who thrives in a busy sales environment and values the flexibility of part-time hours.

Qualifications

• Previous experience in a sales administration or sales support role.
• Confident communicator, clear and professional in writing and speaking.
• Strong organisational skills and ability to juggle priorities.
• Excellent attention to detail and data accuracy.

Responsibilities

• Raise quotes, process orders and prepare sales documentation.
• Answer customer enquiries promptly by phone and email.
• Keep CRM records up to date with customers, prospects and pipeline.
• Coordinate diaries, meetings and product demos.
• Produce sales reports, activity summaries and pipeline updates.
• Liaise with installations, support and finance to ensure a smooth customer journey.
• Log incoming leads into CRM and ensure timely follow-up.
• Assist with proposal preparation and contract paperwork where needed.
• Provide general administrative cover across the sales function.

Skills

CRM systems

Microsoft Office

Communication

Organisation

Attention to detail

Tools

CRM software

Job description

A well-established and leading software platform with its head office in Stoke-on-Trent is looking to appoint a Part-Time Sales Support Administrator to join its growing commercial team. This is a great opportunity for an organised, personable administrator who enjoys being at the heart of a busy sales function and wants the flexibility that part-time hours bring.

20 hours a week

Salary: up to GBP30000 pro rata

The business is going through an exciting period of growth, and this role has been created to give the sales team the day-to-day support they need to keep momentum going. You'll be the reliable go-to person keeping quotes, orders, CRM records and customer communications ticking along nicely behind the scenes.

If you thrive on variety, take pride in getting the details right and enjoy a role where no two days look quite the same, this one is worth a closer look.

What you'll be doing:

• Supporting the sales team with day-to-day admin, including raising quotes, processing orders and preparing sales documentation
• Acting as a first point of contact for customer enquiries responding promptly and professionally by phone and email
• Keeping the CRM up to date with accurate customer, prospect and pipeline information
• Coordinating diaries, meetings and product demos for the sales team
• Producing sales reports, activity summaries and pipeline updates for management
• Liaising with colleagues across installations, support and finance to keep the customer journey seamless
• Managing incoming leads, logging them into the CRM and ensuring timely follow-up
• Supporting proposal preparation and contract paperwork where needed
• Providing general administrative cover across the wider sales function

What we're looking for:

• Previous experience in a sales administration, sales support or commercial admin role
• Confident communicator clear and professional, both written and verbal
• Strong organisational skills and the ability to juggle competing priorities without dropping the ball
• Excellent attention to detail and accuracy with data
• Comfortable working with CRM systems and confident across Microsoft Office (Word, Excel, Outlook)
• Customer-focused, approachable and professional
• Experience within a SaaS, software or technology business would be a real plus